• How to customize the Title block?

  Learn how to personalize title blocks with company branding, project information, and design details.Popular

• How to upload BOM in X-DRAW design?

  To upload a BOM, navigate to the Search & Add Products page, where you can manage BOM items for your design, and click Upload BOM. The XAVIA chat will open and prompt you to upload your file. NOTE: BOM files can be uploaded only in Excel, CSV, or PDF format. Once the filePopular

• How to add a custom item in X- DRAW?

  First you have to Create a design, using the X-DRAW method, and go to Search & Add Products page. Here you will find the option to add a custom item. Click on the "Add Custom item" option. Select the Single Product option Fill in the product details as per your requirements. IPopular

• How to create design using X-DRAW?

  Learn how to build AV schematics, signal flow diagrams, rack layouts, and floor plans using X-DRAW.Popular

• How to edit product information from My Library?

  Navigate to the My Library option from the dashboard. On the Library page, use the product search option to find the item, then click the Edit button next to item name. Here you can enter the Dealer price and Selling priPopular

• What is X-DRAW?

  Learn how X-DRAW helps AV professionals create schematics, rack elevations, signal flow diagrams, and project documentation.Popular

• How to upload CAD drawing?

  Navigate to the project where you would like to upload your CAD drawing. Under the “Actions” menu, click on “Upload”, then select “Upload/Create Floor Plans” to proceed with uploading your drawing. Once you click on it, you will be redirected to the Upload Attachments page. Here, you can upload your files by clicking on the “Upload Your File” button. You can upload drawingsPopular

• How to generate Signal Flow Diagram?

  Navigate to the View Design Docs page to generate the Automated Signal Flow Diagram. Hover your cursor over the Automated Signal Flow Diagram, then click the Actions (three dots) button. Click the Generate optionPopular

• How to view Cable schedule in X-DRAW?

  To view the Cable schedule in X-DRAW, please follow these steps: Open the Line schematic in X-DRAW editor. Make the connections between the products. Once you have made the connections between the product, click on the Unsaved changes. Click here to save button to save your changes. Go to the View Design Docs page under the same design in which you made the connectPopular

• How to edit product information from BOM page?

  To edit port information from 'Search & Add Products' page, you first need to copy that product to My Library. Click on the 'Copy to my lib' button displaying next to the name of the item. Once you click on it, you will get a notification that your product has been copied to 'My Library' section. You can now update your product port information. Click on the edit buttonPopular

• How to create a Floor Plan under Design?

  Go to the design for which you want to create a Floor Plan. Hover over the Floor Plan card then lick on the Eye icon. Once uploaded, click on the Edit option under the Action button of the uploaded floor plan , and it will lead you to the Editor page where you can annotate your floor plan. (https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image65qzbPopular

• How to generate Front Elevation Diagram?

  You can create a front elevation diagram in the X-DRAW Editor for your displays and projector screens. Navigate to the design for which you want to generate the Automated Front Elevation Diagram. Hover over the Automated Front Elevation Diagram card and click the Eye icon. Once you click on it, it will lead you to Automated Front Elevation Diagram pPopular

• How to create a custom package?

  Learn how to bundle products into custom packages for faster proposals, BOM management, and AV system design.Popular

• What is Search sense?

  Search Sense is an AI-powered feature that delivers personalized search results based on your previous usage and preferences. When you enter a brand name, Search Sense highlights the products you use most frequently from that brand. Similarly, when you enter a category name, it displays the products most commonly selected from that category. This helps you locate relevant products more quickly and enhances your overall search experience. You can find the Search Sense option onPopular

• How to download the line schematics in the X-DRAW method?

  Learn how to export AV line schematics from X-DRAW for documentation and project delivery.Popular

• How to transfer single tab design to Multi tab design?

  On the 'Search & Add Products' page, you will have the option to Convert to Multi Tabbed or vice-versa option under the Action button. Once you click on the it, you will get the pop-up stating that Are you sure you want to convert to a Multi Tabbed design? You will not be able to recover the existing design! . Click on the OK to processed further. (https://storage.crPopular

• How to add a product to My Library?

  All the custom products, created by you, are automatically saved in 'My Library'. There are two ways to add products to My Library. Method 1: Add Product Option Go to the My Library page and click Add Product. Select Single Product under Add Custom Product. Enter the requiredPopular

• How to create a drawing / Schematic using X-DRAW method?

  Please follow the steps to create your drawing in X-DRAW Editor First you need to create a Design by clicking on the X-DRAW tab from the left navigation menu. Enter the design details and select the design type, design template and Project from the drop-down menu. Also, you can create a new project for your design. Click on the Create Design button. (https://storage.crisp.chat/uPopular

• How to create a custom X-DRAW template?

  You can save a custom design as an X-DRAW template in two simple ways. Method 1: From View Docs Open the project, hover over the design, and click on the View Docs button. On the View Docs page, click on Save as X-DRAW Template button from the Actions menu. Enter a templatePopular

• How to download sample BOM?

  Learn how to access sample BOM templates and understand AV project documentation standards.Popular

• How to generate an automated Rack Layout?

  Learn how to automatically create rack elevations using equipment data and AV system designs.Popular

• How to generate Automated Ceiling Speaker Layout?

  Go to the design for which you want to generate the Automated Ceiling Speaker Layout. Hover over the Automated ceiling speaker card then click on the Eye icon. Once you click on it, it will lead you to ceiling speaker layout, where you can generate the speaker design by filling in the required details and download it. (https://storage.crisp.chat/usPopular

• How to create X-DRAW design with Floor Plan?

  Start your design in X-DRAW using floor plans, and any products in your Floor Plan and it will be automatically included in your Bill of Material (BOM). To create an X-DRAW design using a floor plan, click the X-DRAW tab and select Create Design from the left menu. Provide the required design information, enable the Start with floor plan option, and click Create Design to navigaPopular

• How to create Scope of Work?

  Go to the design for which you want to create a Scope of Work. Hover your cursor over the Scope of Work then click the Eye icon. Once you click on it, it will lead you to the page where you will be able to see and modify your Scope of Work. When you are creating the Scope of Work, you can use 'variables' to automate some details like the Client's name, address, email, phone numberPopular

• How can I clone a product?

  To clone a product, you first need to copy that product to "My Library". After copying the product to the library, you will see the 'Clone Product' option. Click on the 'Clone Product' button. Choose the product make from the drop-down menu and then enter the product model number as perPopular

• What is Multi Tabbed option?

  On your drawing page, you can view separate sections for Audio, Video, and Controls. Use the multi-tabbed option to switch between different connectivity diagrams based on the product category (Audio, Video, or Control).Popular

• How to Upload attachments in design?

  Go to the design in which you want to upload attachment(s). In the 'Actions' section, click on the 'Upload Attachments' option to upload your documents. Once you click on it, it will lead you to the Upload Attachments page, where you can upload all types of attachments by clicking on the 'Upload your File' button. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6Popular

• How to sync your drawing with your BOM?

  Learn how to automatically align schematics, equipment lists, and bill of materials data.Popular

• How to download the Automated Rack Layout in the X-DRAW method??

  This article explains how to download the Automated Rack Layout created using the X-DRAW method in XTEN-AV. The rack layout can be downloaded and shared for documentation, review, or installation purposes. You can download the Automated Rack Layout from the X-DRAW Editor page or design page Open your Automated Rack Layout in the X-DRAW Editor. Click on the 'File' option and select the 'Export' option from the drop down menu. Choose from the availablePopular

• How to download the Signal flow diagram in the X-DRAW method??

  Learn how to export AV signal flow diagrams for installation, documentation, and client delivery.Popular

• How to edit connector name?

  There are two ways to edit connector name. Go to "My Library" page where you will find the search product option. Search your product here and click on the edit button displaying next to the name of the item. From here you can change the Connector name. Click on the add port. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image-2025-12Popular

• How to add columns in Cable Schedule?

  This article explains how to add and customize columns in the Cable Schedule in XTEN-AV. Adding columns helps you display additional information required for documentation, installation, and reporting. On the View Design Docs page, you will find the Automated Cable Schedule option. Please Select the view option. Open the cable schedule document in which you want to add colPopular

• What is the use of Refresh button in X-DRAW?

  Use the 'Refresh' Button to update changes made in X-DRAW Editor to your BOM. Locate the Refresh button in the Search & Add Product Page. Click the Refresh icon. The BOM page will reload and display the latest added products.Popular

• How to download your product list as an excel file?

  Click on the My Library option from the left navigation panel. Use the Group and Price filter options in the top-right corner to select the group and pricing for which you want to download the product list. Click on Download All Products under the Actions menu on the *Popular

• How can I increase and decrease the numbers of design?

  This article explains how you can increase or decrease the number of designs within a project in XTEN-AV. Adjusting the number of designs allows you to manage multiple versions, rooms, or layouts efficiently. On the Projects page, open the project and navigate to the design for which you want to increase or decrease the number of designs. Click on the Three-dot menu to view the available options, then select Edit Details. (https://storage.crisp.chat/users/helpdesk/Popular

• How to change products ports color?

  This article explains how to change the port color of products in X-DRAW. Customizing port colors helps improve visual clarity and makes it easier to identify different signal types in your design. On the XTEN-AV dashboard. Click on the 'Settings' option. Once you click on it, you will find the X-DRAW settings. Under this section, you will see the Device Block Settings&160Popular

• How to use X-DRAW Templates?

  You can create a design using X-DRAW templates by clicking the X-DRAW tab and then selecting Templates from the left navigation menu. Once you click on it, you will be redirected to the Templates page, where multiple predefined templates are available such as Meeting Room, Auditorium. You can select a template as per your requirements. (https://storage.crisp.chat/users/helpPopular

• How can I edit and save connector settings?

  Learn how to configure connector settings for accurate AV system schematics and signal paths.Popular

• How can I change the Product icon into a Product block?

  To change the product icon to the product image, go to the Search and Add Product (BOM) page. Select the product for which you want to make the change, then click the Copy to My Library option located below the product name. Click the Edit button located below the product name. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image1115ewy.pnPopular

• How to create Line Schematics using Draw with AI?

  Using Draw with AI, you can quickly generate a Line Schematic Drawing in X-DRAW. Draw with AI intelligently processes your BOM line items, automatically arranging components and connections into a structured schematic, reducing manual effort and improving accuracy. Follow these steps to use Draw with AI: On Search & Add Product Page, click on Draw with AI : Click the Draw with AI button to automatically generate a Line Schematic Drawing based on your BOM line items. View Your AI-GenePopular

• How to sync your BOM with your drawing?

  Navigate to the drawing you want to sync with the BOM. Hover over the drawing and click on the Edit BOM button. You will be redirected to the Search & Add Products page. Enter the product name in the search bar and add the required products as needed. Once you have added the products, click on Edit Drawing to open the drawing. (https://storage.crisp.chat/users/helpdesk/websitPopular

• How to Add / Delete a product from BOM?

  To delete a product, go to the Search & Add Products page. You may delete a single product by selecting it and clicking the X icon. A confirmation pop-up will inform you that Are you sure? It will delete the product from the line schematics, Click Continue to proceed. To delete mPopular

• How to upload your custom products in bulk?

  Step 1: Open My Library Click on the My Library option from the left navigation panel. Step 2: Upload Products You will be redirected to the My Library page. Click the Actions button in the top-right corner, then select Upload Products from the menu. Step 3:Popular

• How to edit a configurable devices in X-DRAW?

  You can add a configurable device to your Bill of Materials (BOM), and it will appear on your drawing along with the port information. On the BOM page, click on the Configure button next to the name of the item you want to configure. This will open a configuration modal where you can add cards to your device by clicking on the Card (https://storage.criPopular

• How to create Design asset management document?

  Go to the View Doc of the design for which you want to create the Asset Management document. Scroll-down to the bottom, hover on Asset Management. Click on review button. You will be redirected to the Asset Management page, where you can edit and modify each asset section individually. You can also add assets directly to your document by clicking the Add Asset button.Some readers

• How to download the Automated Front Elevation Diagram in the X-DRAW method?

  You can download the Automated Front Elevation Diagram from the X-DRAW Editor page or design page Open your Automated Front Elevation Diagram in the X-DRAW Editor. Click on the File option and select the Export option from the drop down menu. Choose from the available formats to export your drawing in. You can export your drawing in these formats: .png, .jpeg, .svg, pdf, Visio, HTML, XML, and AutoCAD. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae64Some readers

• How to add a custom configurable devices in X-DRAW?

  Create a design, using the X-DRAW method, and go to Search & Add Products page. Here you will find the option to add a custom item. Click on Add Custom Item option. Select the Single Product option Fill in the product details as per your requirements. Ensure the Category TypeSome readers

• How to hide unused product block connectors from the drawing?

  While working on X-DRAW, if you do not want to show unused product block connectors from your drawing, you can hide such connectors by following the given steps. Open the line schematics in the X-DRAW editor. Make the cable connection between the product blocks. Click on the 'Hide Unused Connectors' option from the right side of the setting. Once you click on it all unused connectors will be hiSome readers

• How to change product image / icon in X-DRAW Editor?

  Open your drawing in the X-DRAW editor. Select the product image / icon which you want to change. Click on the "Edit Image" option from the right side of option under the "Style" section. Once you click on it, a pop up will open where you can enter the new image link and click on the "Apply" button (https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/imagSome readers

• Reset Product Suffix number (Update Product Counter) in your drawing

  Learn how to reset product counters and manage automatic numbering in AV drawings.Some readers

• Remove Product Counter (Product Suffix number) in your drawing

  To remove the product counter (product suffix number) in the X-DRAW Editor, click on the Edit option in the top menu bar. A list of options will appear. Select Remove Product Counter to remove the product suffix numbering. Once you click on this option, the numbering on the same products will be removed. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6Some readers

• Plates & Panels

  You can customize your Plates & Panels according to your requirements using the Plates & Panels feature. Follow the steps below to get started: Navigate to the View Docs page of the design for which you want to create plates and panels. Scroll down and hover over the Plates & Panels option. Click on the eye icon to create or edit Plates & Panels. (https://storagFew readers

• How to Scale the Title Block in X-DRAW Editor?

  Learn how to scale title blocks and improve the presentation of AV schematics and drawings.Few readers

• Submittals(Spec Sheets) in X-DRAW

  Go to the View Docs page of the design for which you want to review or download the submittals (spec sheets). Scroll down to the bottom, hover over the Submittals (Spec Sheets) option, and click on the three dots ( … ) to directly download the submittals file. There are two options available: Original PDF and Compressed PDF. Click on the option that best suits your needFew readers

• How to change font size in device block settings?

  Learn how to customize text size in device blocks for improved readability in AV drawings.Few readers

• How to add X-DRAW symbol and floor plan symbol?

  Go to the X-Draw Editor. On the left-hand side, you will see the X-DRAW Symbols option. Click on either of them to select the symbol you want to add to your drawing. Go to the X-Draw Editor. On the left-hand side, you will see the Floorplans Symbols option. Click on either of them to select the symbol you want to add to your drawing. (https://storage.crisp.chat/users/helFew readers

• How to Use Draw with AI (Beta)?

  To use this feature, go to the X-DRAW Editor. In the top menu bar, you will find the Draw with AI button. After clicking on it, you will see three options: Entire Drawing Only Cables Reset In the ‘Entire Drawing’ option, the AI will automatically make changes to your entire drawing. In the ‘Only Cables’ option, the AI will make changes to the cables only.Few readers

• How to make drawing using AI feature?

  First, please select the project and go to the ‘Search and Add Products’ option. On the right side of the screen, you will see the ‘Draw with AI’ option and click on it. After clicking on it, you will see the ‘Proceed’ or ‘Cancel’ options. Click on ‘Proceed’ to use the Draw with AI feature. The AI will take a few seconds to process, and then you will see your drawings creatFew readers

• How can I export my floor plan to an AutoCAD DWG file?

  Navigate to the Project section. Hover over the design whose floor plan you want to download as an AutoCAD DWG file. Click on the View Docs button. The Design Documents page will open. Hover over the Floor Plans option, then click on the eye icon to view all the floor plans associated with the respective design. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/Few readers

• What is Re-Draw Device Option and how it works?

  To modify the ports of a product or add a new port, click on the Re-draw device option. The block will be displayed in the Line Schematics only after selecting this option. You can add more ports or change your existing block in the X-DRAW Editor by selecting this option. Go to the Search & Products section, then click the Edit option next to the item name. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/6ef92942-4269-40ea-b6ab-55105d1ru5hyl.pFew readers

• How to add images in your drawing page?

  Learn how to insert images into AV drawings, floor plans, and technical documentation.Few readers

• How Can I put the 0.5 rack unit for a product?

  On the Search & Add Product page, you can edit the product’s rack information. To edit the rack unit,  you need to copy the product to My Library first by clicking on the Copy to my lib option Once the product is copied to My Library, click the Edit button displayed next to the item. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdFew readers

• How to add image and logo in title block?

  Please click on the profile icon in the top-right corner, then select the Settings option from the menu. You will be redirected to the Settings page. In the left navigation panel, click on Title Block Settings. A list of title block settings will appear. Select the setting you want to modify by clicking the Settings (gear) icon on the right side of the corresponding iFew readers

• What program do you recommend for commercial fire alarm design?

  Yes, you can use the Fire System template available in the X-DRAW templates in XTEN-AV. You can either use this template directly or select it while creating a new design. Direct Method: Open the left navigation menu and click on X-DRAW, then select Templates. In the search bar, type “Fire” to locate the Fire System template. Once it appears, hover over the template and click on the Use option to proceed. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/eFew readers

• How to add Area in design?

  You can create a new area and assign products to it from the Search & Add Products page by following the steps below. On Search & Add Products page, you can click on the Add Area option to add a new area to your design. to After clicking on it, enter the Area Name and click on the Add Area button. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/Few readers

• How to download design Asset Management?

  Navigate to the View Docs page of the design for which you want to download the Asset Management file. Scroll down to the bottom, hover over Asset Management, and then click on the three dots ( … ) to access download options. Click on Download XLS to download the file in Excel format, or click on Download PDF to download it in PDF format. (https://storage.crisp.chatFew readers

• How to unsync products from BOM?

  While working on X-DRAW, if you want to add product in the editor and not in the bill of material, you can unsync such products by following the given steps. Open the ‘Unsyned Products’ dialog box from the format panel of the toolbar. Once you click on it, it will open the ‘Unsyned Products’ dialog box on your X-DRAW Editor. Select the products that you wish to unsync and click on the ‘Add’ buFew readers

• How to increase product quantity on BOM page?

  You can increase the product quantity in a Bill of Materials (BOM) using either the BOM page directly or the X-Draw Editor. Follow one of the methods below based on your workflow. Method 1: Increase Quantity from the BOM Page To increase the product quantity in the BOM page, open Projects, hover over the required design, and click Edit BOM. You will be redirected to the Search & Add Products page, where all BOM items for the design are listed. (https://storage.crisp.chat/usFew readers

• How to update/upload product specification link from BOM page?

  Learn how to add and manage product specification links from the BOM page.Few readers

• How to view area wise products in BOM?

  To view products area-wise in your BOM, you must first add areas to your design. You can learn how to add areas here: https://knowledgebase.xtenav.com/en-us/article/how-to-add-area-in-design-1dm1fk9/ Method 1: View Area-Wise BOM from Search & Add Products Page On the Search & Add Products page, click BOM Overview. From the right-side drop-down menu, select View By Areas.Few readers

• How can I add port information to my product block in the design?

  Learn how to add and edit port information in X-DRAW product blocks for accurate system documentation.Few readers

• How to Create a Line Schematic from Your BOM.

  In XTEN-AV, you can automatically generate a Line Schematic directly from your BOM (Bill of Materials). This feature helps convert your listed equipment into a visual schematic layout, saving time and reducing manual drawing work. Once your BOM is completed, click on the Edit Drawing option to create / update your Line SchematicFew readers

• Rename Area in Search & Add Products page

  You can rename an existing area in your design by following these steps: On the Search & Add Products page, click the dropdown icon next to the area you want to rename. From the menu, select Rename. Enter the new Area Name, then click Save. The updated area name will be disFew readers

• How to update/upload product image from BOM page

  Learn how to upload and manage product images directly from the bill of materials page.Few readers

• How can I open X-DRAW editor from BOM page?

  There are two ways to open the X-DRAW editor from the BOM page. To open the X-DRAW editor from the BOM page, please first navigate to the Search & Add Product page. After clicking on the X-DRAW editor, you will be presented with several options. Please select the Open X-DRAW Editor option. Once yFew readers

• How to duplicate a Area on Search & Add Products page?

  You can duplicate an existing area along with its products from the Search & Add Products page by following these steps: On the Search & Add Products page, click the dropdown icon next to the area name you want to duplicate. Once you click on it, it will show you Duplicate option. Click on the Duplicate option Enter the Area name and click on the Duplicate button. (https:/Few readers

• How to move products from one area to another area in X-DRAW Design?

  You can move products from one area to another area by following the steps below: On the Search & Add Products page, navigate to the relevant Area and select the products you would like to move. After selecting the products, a Move option will appear. Once you click on the Move option, a pop-up window will appear prompting you to select the Destination Area from the dropdown menFew readers

• Can I hide / Show left and right side option on X-DRAW Editor?

  You can hide or show the left and right side panels in the X-DRAW editor to create more workspace while designing a diagram. Open the X-DRAW editor. In the top-right corner of the editor, click the Panel Toggle icon to hide the panel. Click the Panel Toggle icon again to show the panel. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/Few readers

• How to delete Area from Search & Add Products page?

  You can delete an area from your design by following the steps below: On the Search & Add Products page, click the dropdown icon next to the area you want to delete. From the menu, click Delete Area. A confirmation pop-up will appear with a warning that all products and information in the area will be permanently removed. Click Delete to confirm. (https://storage.crisp.chat/users/helpdesk/Few readers

• How can I add non-rack-mountable items to my rack layout in XTEN-AV?

  Learn how to include non-rack-mountable devices in rack elevation designs within X-DRAW.Few readers

• How can I create a rack elevation based on the BOM?

  Learn how to automatically create rack layouts from your bill of materials in X-DRAW.Few readers

• How Can I Create an Elevation Drawing for My Wall with a Projection Screen in X-DRAW

  Learn how to design wall elevations with projection screens for AV system documentation.Few readers

• How can I ensure that the input/output ports are visible for devices in X-DRAW?

  Learn how to display device ports in AV schematics for clearer connectivity and signal flow diagrams.Few readers

• Can I upload and mark up floor plans in the XTEN-AV platform?

  Learn how to upload floor plans, add annotations, and create accurate AV system layouts in XTEN-AV.Few readers

• How can I upload a Bill of Materials for my new equipment diagram in X-DRAW?

  You can upload a Bill of Materials (BOM) in X-DRAW by importing the equipment already added to your project. This allows you to quickly use those products while creating your equipment diagram. To upload a BOM, navigate to the Search & Add Products page, where you can manage BOM items for your design, and click Upload BOM. The XAVIA chat will open and prompt you to upload yourFew readers

• Why do some products in the BOM show Dealer Price while others show MSRP?

  Learn why some products display dealer pricing while others show MSRP in project estimates.Few readers

• How can I create a new product in X-DRAW?

  Learn how to add custom products and devices to your AV designs and product library.Few readers

• How can I create a new design in XTEN-AV?

  Learn how to start a new AV system design using X-DRAW and build professional project documentation.Few readers

• Why are the input/output ports not visible for the devices I added?

  If the input/output ports are not visible for the devices you added, it usually means that the port information has not been configured for that product in the product library. You can add port information to your product by folllowing the steps mentioned below: To edit port information from 'Search & Add Products' page, you first need to copy that product to My Library. Click on the 'Copy to my lib' button displaying next to the name of the item. (https://storage.crisp.chat/useFew readers

• How can I generate a title block with the XTEN logo in my new schematic drawing?

  Learn how to automatically add title blocks with XTEN branding to schematic drawings.Few readers

• How can I create a copy or make a second revision of my design?

  Learn how to duplicate AV designs and create project revisions while preserving original documentation.Few readers

• What happen with my drawing when i convert my design to Area-wise?

  When you convert your design to Area-Wise, the system restructures your drawing to organize the design by individual areas. This helps in managing large or complex designs more efficiently by separating different sections of the design. Key Changes After Converting to Area-Wise Multi-Tab Structure is Created Your existing drawing is automatically converted into a multi-tab view, where each tab represents a specific area of the design. This allows you to work on different sectioFew readers

• How can I create rooms for my drawings and make connections between different tabs?

  How can I create rooms for my drawings and make connections between different tabs? Overview In X-DRAW, creating rooms helps you organize your drawings and manage equipment more efficiently. You can also make connections between devices across different tabs to accurately represent signal routing and project layout. Steps To create rooms You can create a new area and assign products to it from the Search & Add Products page by following the steps below. On Search &Few readers

• How Many Displays Can I Add in the Front Elevation Diagram in X-DRAW?

  Learn how many displays can be included in front elevation diagrams and project layouts.Few readers

• How can I change my drawings from multi-tab to single tab format?

  You can change the drawings from a multi-tab to a single tab format. Open your design, navigate to the Search and Add Products page, click on the three dots (⋮) button, and then select ‘Convert to Single Tabbed’.Few readers

• How to view Area-wise product in design BOM Overview?

  To view area-wise products in the Design Bill of Materials (BOM) overview. From the Search & Add Products page, click on the dropdown menu shown in the image below and select View By Areas under the BOM Overview. Once selected, you will be able to see the Area-wise products. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image1l34z4o.pnFew readers

• How can I open the Automated Cable Schedule page?

  Navigate to the design for which you would like to open the automated cable schedule and open the Doc View page of that design. In the Doc View section, locate the Automated Cable Schedule option. Hover over it and click on the eye icon to preview the cable schedule. You can also download the file in .xls and .pdf formats. (https://storage.crisp.chat/Few readers

• What Types of Layouts Can I Upload and Customize for Creating Floor Plans?

  Learn which file types and layouts can be uploaded and customized for AV floor plan creation.Few readers

• How to change the X-DRAW Editor background color?

  You can customize the X-DRAW editor background color to improve visibility while working on your diagrams. Navigate to Design and open the X-DRAW editor. From the top toolbar, click Background Color next to Image. Select your preferred color from the available options. Click on the Apply button. (https://storage.crisp.chat/users/helpdFew readers

• How can I add port information to my design to create a product block?

  Learn how to configure input and output ports for product blocks to create accurate AV schematics.Few readers

• How can I update my XTEN device with no ports and ensure the changes reflect in my drawing?

  To edit port information from Search & Add Products page, you first need to copy that product to My Library. Click on the Copy to my lib button displaying next to the name of the item. Once you click on it, you will get a notification that your product has been copied to My Library section. You can now update your product port information. Click on the Edit button displayinFew readers

• Can I move products between rooms?

  You cannot move products between designs; however, you can move products between areas within your design. To move products from one area to another, follow the steps below: On the Search & Add Products page, navigate to the relevant Area and select the products you would like to move. After selecting the products, a Move option will appear. Once you click on the Move option, a popFew readers

• How can I delete a page number from my submittal?

  As per the current functionality of the platform, the page numbering within submittals (spec sheets) is system-generated and cannot be removed or disabled. This feature is built into the document formatting to ensure consistency, proper organization, and ease of navigation—especially when dealing with multi-page submittals.Few readers

• How many Camera I can add in the Front Elevation diagram?

  Learn how many cameras can be added to front elevation drawings and optimize your AV designs.Few readers

• How to remove Unassigned Area from Design?

  Learn how to clean up project designs by removing unused and unassigned areas.Few readers

• How can I prevent my logo from appearing squashed when exporting my BOM to PDF?

  The logo appears squeezed because the width and height of the image area in the XLS and PDF templates are fixed. The current dimensions of the logo cell are 3.34 cm (width) and 0.9 cm (height). Due to these fixed dimensions, any image that does not match this aspect ratio may appear stretched or compressed in the exported document. To resolve this, you can either: Adjust the size oFew readers

• I have updated the BOM but Rack layout is not updating

  If the Automated Rack Layout is not updating in XTEN-AV after you update the BOM, it usually happens because the Rack unit of Product is not updated. Kindly follow the steps below to update the Line Schematics: Navigate to the BOM page and select the product that is not visible in the Rack Layout. Then, click on the Edit button located below the product name. TheFew readers

• I have updated the BOM but signal flow diagram is not updating

  If the Signal Flow Diagram is not updating in XTEN-AV after you update the BOM, it usually happens because the Line Schematics are not updated properly. Kindly follow the steps below to update the Line Schematics: Add, remove, or update the product in the BOM as required. If your making changes to the existing product, kindly select the Re-draw Device option and then clickFew readers

• How Can I Add Port Information to My Package in X-DRAW?

  Learn how to configure package-level ports for better connectivity mapping and signal flow design.Few readers

• How can I delete a line schematic without affecting my BOM?

  As per the current functionality, you cannot delete a product in line schematics without affecting the BOM.Few readers

• How to change the Grid color on X-DRAW Editor?

  You can modify the grid color in the X-DRAW editor to make the workspace easier to view while creating diagrams. Navigate to Design and open the X-DRAW editor. From the top toolbar, click Grid Color icon. Select your preferred color from the available options. Click on the Apply button. (https://storage.crisp.chat/users/helpdesk/website/-/eFew readers

• How to Add Columns in the Bill of Materials Page?

  Learn how to add and manage columns in your bill of materials for better reporting and tracking.Few readers

• How to create a design from Project page?

  Navigate to and open the Project Dashboard for the project in which you want to create a design. Click on the Create Design button to start creating a new design. Then a window will pop up to fill the details of the design. enter the details as per your need then click on Create Design button to proceed. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/imFew readers

• What can I do if XTEN software won't fully load and my BOM items aren't populating?

  Learn how to troubleshoot loading issues and resolve missing BOM items in XTEN-AV projects.Few readers

• How to Hide Pricing in the Bill of Materials and Export Without Pricing in X-DRAW?

  Learn how to hide pricing information and generate client-friendly bill of materials reports.Few readers

• How many Project screens I can add in the Front Elevation diagram?

  Learn how projection screens are handled in front elevation diagrams within X-DRAW.Few readers

• How can I resolve errors related to missing port information when adding the product?

  When adding a product in XTEN-AV, you may sometimes encounter errors related to missing port information. This usually happens when the selected product does not have input/output port details. You can add port information to your product by folllowing the steps mentioned below: To edit port information from 'Search & Add Products' page, you first need to copy that product to My Library. Click on the 'Copy to my lib' button displaying next to the name of the item. (https:/Few readers

• Does your system design access control and audio visual design?

  Discover how XTEN-AV supports access control and audiovisual system design with automated documentation and workflows.Few readers

• How can I obtain a list of materials used in my drawing?

  Learn how to generate and download a detailed bill of materials from your X-DRAW design in Excel or PDF format.Few readers

• How can I add cable length segments in XTEN-AV?

  You can add cable length details by including an additional column in the Cable Schedule within the design in XTEN-AV. Please navigate to the project, open the design, and hover over it. Then, click on the View Docs button to access and update the Cable Schedule. Hover over the Automated Cable Schedule option, then click on the view icon to open it. (https://storage.crisp.chat/usFew readers

• How can I resolve issues with products not appearing in my rack elevation?

  Learn how to troubleshoot products that are not appearing in rack layouts and elevation drawings.Few readers

• What integrations into business apps does XTEN-AV support?

  Currently, XTEN-AV supports 8 applications, as listed below: ConnectWise PSA Microsoft Dynamics 365 HubSpot monday.com NetSuite QuickBooks Salesforce ZohoFew readers

• How to regenerate Short SOW?

  Learn how to quickly create concise scope of work summaries for proposals and project documentation.Few readers

• How to Apply Round Off to Pricing in the Bill of Materials?

  Learn how to round pricing values in bill of materials reports for cleaner project estimates.Few readers

• Can I create multiple versions of the same design?

  Yes, you can create multiple versions of the same design. Simply navigate to the View Design Doc page for the design you want to version. Then click on the View Version option located on the right side of the page. Once you click on it, you’ll be redirected to the Versions page. From there, you can create a new version of your design by selecting the Create Copy of Original DesignFew readers

• How can I generate dimensions for the front elevation in the automated feature?

  The automated front elevation feature does not automatically place dimension annotations (such as width and height). You need to first generate the elevation and then manually add or adjust the dimensions within the X-DRAW editor. To do this, open your project, hover over the design name, and click on the View Docs button to access the drawings. Hover over the Automated Front Elevation DiaFew readers

• How can I quickly create my first design without prior experience?

  You can quickly create your first design in XTEN-AV even without prior experience by following these simple steps. Steps to create a design You can directly create a design by clicking on the “X-DRAW” tab in the left navigation menu, then clicking on “Create Design.” Enter the design details, select the Design Type, Design Template, and Project (or createFew readers

• How do I add scope of work for my project?

  Learn how to create and include detailed scopes of work in project proposals and documentation.Few readers

• How do I upload and use a floor plan in my design?

  Learn how to import and use floor plans for AV layouts, schematics, and system documentation.Few readers

• Can I Create a Design using an Existing Template?

  Learn how to speed up AV system design by creating projects from reusable templates in XTEN-AV.Few readers

• How do I add products to my design?

  You can easily add products to your design using the BOM or the X-DRAW editor. Method 1: Editing the BOM Open the drawing where you want to add products. Hover over it and click Edit BOM to start adding items. You’ll be taken to the Search & Add Products page. Search for the product by name, add the items you need, and then click Edit Drawing to continue working on the drawingFew readers

• What’s the fastest way to create a complete schematic?

  Learn how to quickly generate complete AV schematics using automation and design tools in XTEN-AV.Few readers

• How do I edit or update an existing design?

  Learn how to modify, update, and manage AV schematics and project designs in X-DRAW.Few readers

• How do I start a new design from scratch?

  Learn how to create AV system designs from the ground up using X-DRAW.Few readers

• Can I import a BOM from an Excel file?

  You can import a BOM from Excel using two methods—via XAVIA or from the Edit BOM page. This allows you to upload bulk items from Excel into your design. Method 1: Via XAVIA To begin, click the Ask XAVIA button from the Dashboard. Click the Attach icon to upload your file.Few readers

• How do I export my BOM for sharing or reporting?

  Learn how to export BOM reports for procurement, reporting, client presentations, and project planning.Few readers

• How to Manage Submittals (Spec Sheets) in X-DRAW?

  Learn how to organize, customize, and export AV submittals and specification sheets in X-DRAW.Few readers

• How do I update product details like price, specifications, or images?

  Learn how to edit product pricing, specifications, images, and other details in your product library.Few readers

• How do I organize my designs into different areas or rooms?

  Learn how to structure AV projects into rooms and zones for better design management and documentation.Few readers

• How do I increase or decrease product quantities easily in BOM?

  Learn how to quickly increase or decrease quantities in your bill of materials and proposals.Few readers

• How do I keep my BOM and drawing in sync?

  In XTEN-AV, the BOM (Bill of Materials) and drawing are connected to help maintain consistency throughout your project. Keeping them synchronized ensures accurate product quantities, layouts, and overall design details. Hover over the drawing and click on the Edit BOM button. You will be redirected to the Search & Add Products page. Enter the product name in the search bar and add theFew readers

• What happens if I update my BOM after creating a drawing?

  If you update the BOM after creating the drawing, the drawing will not automatically sync with the BOM. As a result, any newly added items will not be reflected in the drawing. To sync the drawing with the updated BOM, kindly follow the steps below: Enter the product name in the search bar and add the required products as needed. Once you have added the products, click on Edit Drawing to open the drawing. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/imFew readers

• How to Update Product Specification Sheets in X-DRAW Submittals?

  Learn how to replace and manage specification sheets within AV submittal documentation.Few readers

• Can I group multiple products into a package?

  Create product packages in XTEN-AV to simplify proposals, BOM management, and AV system documentation.Few readers

• How to Replace Product Specification Sheets in X-DRAW Submittals?

  Learn how to update specification sheets and maintain accurate AV submittal documentation.Few readers

• How can I fix mismatched data between BOM and drawings?

  You can fix mismatches by syncing your drawing with the Bill of Materials (BOM). This ensures that any devices added or removed in the drawing are accurately reflected in your project’s equipment list, maintaining consistency between your design and documentation. You can sync the BOM with the drawing and vice versa. Steps to Sync BOM with Drawing Navigate to the drawing you want to sync with the BOM, then hover over it and click the Edit BOM button. (https://storage.crisp.chat/uFew readers

• How to Hide the Table of Contents in Submittals (Spec Sheets) in X-DRAW?

  Learn how to remove table of contents sections from AV submittal and specification documents.Few readers

• How do I remove unwanted products from my list?

  XTEN-AV allows you to easily remove unwanted products from your project or product list. This helps keep your BOM and design organized by ensuring only relevant products remain in your project. To delete/remove a product, go to the Search & Add Products page. You may delete a single product by selecting it and clicking the X icon. A confirmation pop-up will inform you that Are you sureFew readers

• How to Re-sync Submittals (Spec Sheets) in X-DRAW?

  Learn how to update and synchronize specification sheets with project data in X-DRAW.Few readers

• How to Add an Element in Submittals (Spec Sheets) in X-DRAW?

  Learn how to customize AV submittal packages and specification sheets in X-DRAW.Few readers

• How to Re-order Submittals (Spec Sheets) in X-DRAW?

  Learn how to organize specification sheets and improve AV project documentation.Few readers

• How to Edit the Table of Contents Name in Submittals (Spec Sheets) in X-DRAW?

  Learn how to rename table of contents entries in AV submittal and specification documents.Few readers

• How to Download Submittals (Spec Sheets) in X-DRAW?

  Learn how to export AV submittals and specification sheets from X-DRAW for project documentation.Few readers

• How to Edit the Submittals (Spec Sheets) Name in X-DRAW?

  Learn how to customize specification sheet names for clearer project documentation.Few readers

• How to update the product model number in X-DRAW?

  To update the product model number in the X-DRAW Search & Add Product page, please see the below mentioned steps To update the product information from 'Search & Add Products' page, you first need to copy that product to My Library. Click on the 'Copy to my lib' button displaying next to the name of the item. Once you click on it, you will get a notification that your product has beeFew readers

• How do I save an SOW as a template?

  Overview You can save a Scope of Work (SOW) as a template in XTEN-AV so it can be reused for future projects. This helps you quickly create new SOW documents with a consistent format without rebuilding the structure every time. Navigate to the project for which you want to save the Scope of Work (SOW). Hover your cursor over the SOW section and click on the Eye icon to open. ReviFew readers

• Can AI help me create drawings or complete designs faster?

  Overview Yes, AI can significantly help you create drawings and complete AV system designs faster in XTEN-AV. It can reduce manual effort by generating layouts, rack designs, device placement, and suggesting optimized design configurations based on project requirements. Step 1: Enter your prompt/Upload Your File To begin, simply click on the "Ask XAVIA" button from the Dashboard.Few readers

• Can I Change How Products and Connections Appear in My Design?

  Objective Yes, in X-DRAW, you can customize how products (device blocks) and connections (cables/signals) appear in your drawings using X-DRAW Settings. The key areas for this are Cable & Signal Settings and Device Block Settings. Steps To Edit Cable and Signal Settings. Click on the Profile icon in the top-right corner of the application. From the menu, select Settings. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae643396Few readers

• Can I download project all files at once?

  Yes, you can download all the project files at once by downloading a ZIP file of the project. Navigate to the project you want to download, then click on the 'Download ZIP' option under the Actions option from the right side of the screen. A window will pop up where you can select the design for which you want to download the documents in the ZIP file. You can also customize the documents byFew readers

• How Do I Customize Drawings, Layouts, and Symbols?

  Objective In X-DRAW you can fully customize your AV drawings using the X-DRAW interface. The editor provides flexible tools for arranging layouts, editing symbols, and creating detailed system diagrams. Customizing Drawings Open your project. Navigate to the Drawings section. Launch the X-DRAW editor to begin customizing your design. Use the left panel (Scratchpad, Product BlockFew readers

• Why am I not seeing expected results in my drawings or BOM?

  If you are unable to see the changes in the drawing or BOM, you may need to sync the components between the drawing and BOM. Please follow the steps below: • To sync the BOM with the drawing (or vice versa), kindly refer to the following article: How to Sync Your Drawing with Your BOM • Kindly remove and re-add the title block to view the updated changes: How to Add Title BFew readers

• Are there sample designs or templates I can use for learning?

  Objective Yes, in X-DRAW, you can use X-DRAW Templates as a starting point to learn and build your designs more efficiently. What Are X-DRAW Templates? X-DRAW Templates are pre-designed AV layouts that help you quickly understand how systems are structured. These templates include commonly used configurations such as: Conference room setups Classroom AV systems Fire Alarm systems They serve as a foundation that you can study, modify, and reuse. How to Access Templates CFew readers

• Can I add logos, images, or branding to my drawings?

  Overview Adding logos, images, or branding in XTEN-AV helps personalize drawings and maintain brand consistency across designs and client deliverables. Click Settings from the profile menu in the top-right side of the page. Under the Organization Settings tab, you will find the Organization Logo option. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdaFew readers

• How Can I Improve My Efficiency While Using the Platform?

  Objective In XTEN-AV, there are several ways to streamline your workflow and work more efficiently. By using built-in tools, automation features, and best practices, you can save time and improve productivity. Use XAVIA (AI Assistant) One of the most effective ways to boost efficiency is by using XAVIA, the built-in AI assistant. How XAVIA helps: Quickly answers product and feature-related questions Assists with design and workflow guidance Helps troubleshoot issues faFew readers