• Can I utilize the Salesforce integration on the basic monthly plan?

  You can access the salesforce integration on all the offered plans; Basic, Business, and Premium. Additionally, you can access salesforce on the free trial as well.Popular

• What is My Library?

  My Library is a collection of products created by you and other users in your organization. You can also add products to My Library by directly copying products from the XTEN-AV library. Click on the 'Search from XTEN-AV Library' option under the 'Action' option from the right side of screen. Once you click on it,Some readers

• Where I can find list of brands available on XTEN-AV?

  To view the brands available on XTEN-AV, select 'Brands' on the the left navigation menu.Some readers

• What is XTEN-AV?

  XTEN-AV is a cloud based software platform with artificial intelligence and machine learning to develop AV system designs based on AVIXA published standards and design guidelines. The platform automates audio-visual project design & documentation, according to your specifications and details. With features like X-DRAW, Proposal 2.0, CRM, My Library, and more, XTEN-AV offers an all-round facility for AV designers, system integrators and sales persons to optimize their projects. XTEN-AV hoSome readers

• What is Trivia & Tutorials?

  In Trivia & Tutorials, you will find all the documentation and webinars which will help you understand the platform better.Some readers

• What is the 'View Design Docs' button?

  Click here to access all the documents such as Bill of Material, Line Schematics, Signal Flow Diagram, Automated Cable Schedule, Automated Ceiling Speaker Layout, Automated Rack Layout, Floor Plans, Proposal and Scope of Work.Some readers

• How to create a user account?

  You can add customer account details as per your requirement. Click on the 'Add Account' button under the 'Accounts & Contacts' option from the left navigation menu. Here, you can enter the account name, email address, phone number, etc. You can also choose the 'User Group' to which you want to share this account. By default, your account will be created at the organization level, everyone in the organSome readers

• How to change XTEN-AV platform language

  You can change your XTEN-AV platform language by visiting the "Account preferences" page under your profile. Under the Language Preference tab, select the language of your choice from the drop-down menu. Click on the save button to apply you changes.Some readers

• How to raise a ticket to report a bug?

  You can directly raise a ticket to report a bug using the 'Support/ Feedback' option in the left navigation menu. Enter the details of your query/ bug and click on the 'Raise Issue' button. XTEN-AV resolves all issues within 48 hours.Some readers

• What kind of drawings can I create and how are they generated?

  You can create Line Schematics, Signal Flow Diagrams, Rack Layouts, Ceiling Speaker Layouts, and Floor Plans. These drawings are generated automatically by our AI-based algorithms, based on the project specifications entered by you.Some readers

• How to generate a report?

  You can directly create a report from the dashboard, by clicking on the 'Report' tab. Select the 'Generate Report' option within the tab. Select the file format, date range, and type of report as per your requirements. Click on the 'Generate' button.Some readers

• How to download BOM?

  Go to the design in which you want to download the Bill of Material. Click on the 'Download' option below the 'Bill of Material' and select the format in which you want to download.Few readers

• Where can I find projects shared with me?

  You can view all projects shared with you by clicking on the 'Shared with me' option in the left navigation menu. Also, you can download all shared project details in .xls and .pdf formats.Few readers

• Where can I find projects created by my team?

  You can view all projects created by your teammates, from the dashboard, by clicking on the 'Team Projects' option. Team ProjectsFew readers

• How can I edit products saved in My Library?

  Go to "My Library" page where you will find the search product option. Search your product here and click on the edit button displaying next to the name of the item. Select the "YES" in Add IO information. Edit your port information and then click on the save button to save your changes.Few readers

• If I cancel my subscription, how long will you store my data?

  If you cancel your subscription we will keep your data secure on our servers. You can re-subscribe to access your data anytime.Few readers

• Do I get access to all the features in the free trial?

  Yes, the free trial offers an access to all the features available on the Business Plan. Once the trial period is over, you will have an option to pay and subscribe to the Business or Basic Plan depending on your need.Few readers

• How can I recover my account password?

  Go to the login page, click on the 'Forgot Password' button. Enter your registered email ID. A reset password link will be sent to your email. Follow the link to recover your password.Few readers

• How can I schedule a report?

  You can schedule a report from the dashboard by clicking on the "Report" tab. Click on the "Schedule New Report" button under the "Scheduled Reports" option. Select the file format, date range, and report type as per your requirements. Select the teammate(s) with whom you want to share this Report Recipients. Click on the 'Schedule' button. (https://storage.crisp.chat/users/helpdesk/website/e3cdae6Few readers

• Where can I view my drawing/line schematics?

  Go to the design in which you want to view your line schematics. Here you will find the 'Line schematics' option. Click on the 'View Line Schematics' option, which will lead you to the editor page, where you will be able to view and edit your Line schematics. View Design Doc PageFew readers

• Which browser is recommended to use XTEN-AV on?

  We recommend that you use the Chrome, Firefox, or Safari browsers for the best experience.Few readers

• What are system requirements for XTEN-AV ?

  XTEN-AV is a cloud-based platform and everything is hosted on the cloud, you can access it from anywhere using a browser and an internet connection. We recommend that you use the Chrome, Firefox, and Safari browser for the best experience.Few readers

• How to create a user Contact?

  You can add customer contact details as per your requirement. Click on the 'Add Contact' button under the 'Accounts & Contacts' option from the left navigation menu. Here, you can enter the contact name, email address, phone number, etc. Additionally, you can choose the account to which you want to share this contact. Click on the 'Create Contact' button. (https://storage.crisp.chat/users/helpdesk/webFew readers

• How to download the Scope of work from the design page?

  Go to the design in which you want to download the Scope of work. Click on the 'Download' option below the 'Scope of work' and select the pdf format to download.Few readers

• How to download the Automated Cable Schedule from the design page?

  Go to the design in which you want to download the Automated Cable Schedule. Click on the 'Download' option below the 'Automated Cable Schedule' and select the format in which you want to download.Few readers

• What is Specification Search?

  The Specification Search tool lets you search a product model according to their category and brand name. After selecting the category and brand name you will get the list of all the products.Few readers

• How to show and hide default zip documents?

  Click on the 'Settings' from the top right profile area. Once you click on it, you will find the 'Download Zip Settings' option. Select the documents you want to download in the zip file. Click on the 'Save' button to save your changes.Few readers

• How to contact a Brand's representative?

  To contact the brands available on XTEN-AV, select the 'Brands' option from the left navigation menu. Under the 'Sponsors' tab, click on the brand name you want to contact. Click on the contact icon to get the details of the brand's representative. Also, you can send a message to a representative of the brand by clicking on the mailbox. (https://storage.crisp.chat/users/helpdesk/website/e3cdae64339630Few readers

• Where I can view the product specification sheet?

  To view product specifications, select the 'Brands' option from the left navigation menu. Under the 'Sponsors' tab, click on the brand name whose product specification you wish to view. Search for the product using the 'search bar' option and then click on the 'I' icon to view the product specification sheet.Few readers

• How do I change my Organization name?

  If you want to change your organization name, please contact support at support@xtenav.com. Our team will change your organization's name.Few readers

• How to delete product from My Library?

  Go to "My Library" page where you will find the search product option. Search your product here and select the product. Click on the delete button.Few readers

• How to build your library using XTEN-AV Library?

  Please follow the steps to download your product list as an excel file. Go to "My Library" page from the left navigation menu. Click on the 'Search from XTEN-AV Library' option under the 'Action' option from the right side of screen. Once you click on it, it will lead you to the search page where you can search anFew readers