• How to Add a User Subscription to Your Current Subscription?

  To add a user subscription to your current plan, please follow these steps: **Click on the "Upgrade Plan" Option **in the top-right profile area. This will take you to the Upgrade page where you can add user subscriptions. Click on the "Add New Users" option.Some readers

• How to check my invoices?

  Click on the 'My Account' option, in the top-right profile area. Click on the 'Payment History' option. Inside Payment History, you will see all the invoices. Please click on the invoice you want to view the details.Few readers

• How to edit billing information?

  Learn how to update payment methods, billing details, and subscription information in XTEN-AV.Few readers

• How can I get my invoice to show the full billing address instead of just my name?

  If your invoice is showing only your name instead of the full billing address, you need to update your billing information in your account settings. Update Your Billing Address Click on the My Account option, in the top-right profile area. Under Billing & Card Information, click on Edit Billing Information. ![](https://storage.crisp.chat/users/helpdesk/website/-/eFew readers

• How can I download my invoice and include my VAT number for my company?

  Follow the steps below to add your VAT number and download your invoice. Click on the My Account option, in the top-right profile area. Under Billing & Card Information, click on Edit Billing Information. Enter your VAT Number in the addFew readers

• Where can users add tax details such as GST, VAT, or TIN?

  Overview Users can add or update tax details such as GST, VAT, or TIN from the Billing & Card Information section on the My Account page in XTEN-AV. Steps to Add or Update Tax Details Click on your Profile Name in the top-right corner and select “My Account.” Under the “Billing Information” tab, click on *“Billing & Card Information.”Few readers

• Which Zip Code Should Be Entered During Card Updates?

  Overview Users should enter the billing ZIP or postal code that is associated with the credit or debit card being used for the update. This ZIP/postal code must match the billing address registered with the card issuer or bank. Entering an incorrect ZIP/postal code may cause the payment method update to fail or be declined.Few readers

• Does XTEN-AV save draft card details if the update modal is closed accidentally?

  XTEN-AV does not currently save draft card details if the update modal is accidentally closed before the information is submitted. However, you can easily update your card details again by navigating to the My Profile section located at the top-left corner of the dashboard and selecting My Account. Once the My Account page opens, you will find the Billing & Card Information option on the right-hand side, Clicking on this option will open a section where you can select **Update CaFew readers

• Where can users access invoice and payment history?

  Overview Users can access their invoices and payment history from the My Account page in XTEN-AV. Steps to Access Invoice and Payment History Click on the 'My Account' option, in the top-right profile area. Click on the 'Payment History' option. Inside Payment History, you will see all the invoices. Please click on the invoice you want to view the dFew readers

• Where can users access past invoices?

  To access the past invoice. Click on the 'My Account' option, in the top-right profile area. Click on the 'Payment History' option. Inside Payment History, you will see all the invoices. Please click on the invoice you want to view the details.Few readers

• Do users need to regenerate invoices after updating billing details?

  No, users do not need to regenerate their invoices after updating their billing information. Once the billing details have been updated, users can simply download the invoice again to obtain a copy that reflects the updated information for future use. If there is any discrepancy in the invoice, users should first verify that their billing information has been updated and saved successfully. To update your billing information, please follow the instructions provided in the article below: [httFew readers

• Can users replace an existing payment card with a different corporate card?

  Yes, you can update or replace the payment card information in your Xtenav account, including switching to a different corporate card. To update your card details, follow the steps below: Access My Account Click on My Account from your profile menu. Update Card Details Navigate to the Billing & Card Information tab. Click the Update Card Details button. ![](httFew readers

• Is Accepting Terms & Conditions Mandatory During Card Updates?

  Overview Yes, accepting the Terms & Conditions is mandatory when updating card details in XTEN-AV. During the card update process, users must check the Terms & Conditions acceptance box before they can successfully save the new payment information. If the checkbox is not selected, the system will not allow the card update to be completed.Few readers

• Do billing information updates affect past invoices?

  Yes, when you update your billing information, the changes are applied immediately and will also be reflected on past invoices. However, invoices that have already been generated are not updated retroactively. To update your billing information, please refer to the following article: https://knowledgebase.xtenav.com/en-us/article/how-to-edit-billing-information-tdcmzy/ If you experience any issues whileFew readers

• What causes the “max length constraint” error during upgrades?

  The “max length constraint” error during upgrades in XTEN-AV typically occurs when some input data entered during the upgrade process exceeds the allowed character limit defined by the system. This can happen if fields such as organization name, billing details, address, or custom inputs contain more characters than permitted, causing the system validation to fail and block the upgrade. To resolve this Contact the Sales Team You can reach out to the Sales team for assistance withFew readers

• Can invoices be downloaded directly from Payment History?

  Yes, you can download the invoice from the Payment History section in XTEN-AV . Click on the 'My Account' option, in the top-right profile area. Click on the 'Payment History' option. Inside Payment History, you will see all the invoices. Please click on the invoice you want to view the details. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_bt5jeFew readers