• How to view Cable schedule in X-DRAW?

  To view the Cable schedule in X-DRAW, please follow these steps: Open the Line schematic in X-DRAW editor. Make the connections between the products. Once you have made the connections between the product, click on the** Unsaved changes. Click here to save** button to save your changes. Go to the View Design Docs page under the same design in which you made the connectionsPopular

• How to view Design Asset Management Document?

  Overview This article explains how to access the Design Asset Management document in X-DRAW. The Design Asset Management document provides a consolidated list of the design assets used in your project. Open the project and navigate to the design for which you want to view the Design Asset Management document. Hover over the design and click View Docs. You will be redirectedFew readers

• How to view Front Elevation Diagram?

  Overview This article explains how to view the Front Elevation Diagram in XTEN-AV. The Front Elevation Diagram provides a front-facing view of the rack layout, showing the placement of equipment within the rack. Open the project and navigate to the design for which you want to view the Front Elevation Diagram. Hover over the design and click View Docs. You will be redirecteFew readers

• How to view Plates & Panels?

  Overview This article explains how to access the Plates & Panels document in XTEN-AV. The Plates & Panels document provides detailed information about the faceplates and panels used in your project. Open the project and navigate to the design for which you want to view Plates & Panels. Hover over the design and click View Docs. You will be redirected to the **Design DocumenFew readers

• How to view Scope of Work?

  Overview This article explains how to access the Scope of Work document in XTEN-AV. The Scope of Work provides a detailed summary of the project deliverables, requirements, and implementation details. Open the project and navigate to the design for which you want to view the Scope of Work. Hover over the design and click View Docs. You will be redirected to the **Design DocuFew readers

• How to view Search & Add Product page

  Overview This article explains how to open the Search & Add Product page in XTEN-AV so you can browse, search, and add products to your project. Open the project where you want to add products. Hover over it and click Edit BOM to start adding items. You will be redirected to the Search & Add Product page. Search for and add products to your design from the *XTEN-AV LibraryFew readers

• How to view Signal Flow Diagram?

  Overview This article explains how to access the Signal Flow Diagram in XTEN-AV. The Signal Flow Diagram provides a visual representation of the connections between devices in your project. Open the project and navigate to the design for which you want to view the Signal Flow Diagram. Hover over the design and click View Docs. You will be redirected to the *Design DocumentFew readers

• How to view Submittals (Spec Sheets) in X-DRAW?

  Overview This article explains how to access Submittals (Spec Sheets) in X-DRAW. Submittals (Spec Sheets) provide the technical specifications and documentation for the products used in your project. Open the project and navigate to the design for which you want to view Submittals (Spec Sheets). Hover over the design and click View Docs. You will be redirected to the **DesiFew readers

• I have updated the BOM but Rack layout is not updating

  If the Automated Rack Layout is not updating in XTEN-AV after you update the BOM, it usually happens because the Rack unit of Product is not updated. Kindly follow the steps below to update the Line Schematics: Navigate to the BOM page and select the product that is not visible in the Rack Layout. Then, click on the Edit button located below the product name. The **Few readers

• I have updated the BOM but Signal Flow Diagram is not updating

  If the Signal Flow Diagram is not updating in XTEN-AV after you update the BOM, it usually happens because the Line Schematics are not updated properly. Kindly follow the steps below to update the Line Schematics: Add, remove, or update the product in the BOM as required. If your making changes to the existing product, kindly select the Re-draw Device option and thenFew readers

• Plates & Panels

  You can customize your Plates & Panels according to your requirements using the Plates & Panels feature. Follow the steps below to get started: Navigate to the design for which you want to create plates and panels. Click on the View Docs option. You will be redirected to the Design Documents page. Scroll down and hover over the Plates & Panels option. ![](https:/Few readers

• Remove Product Counter (Product Suffix number) in your drawing

  Overview: The Remove Product Counter feature allows users to remove automatic suffix numbering from product names in X-DRAW drawings. To remove the product counter (product suffix number) in the X-DRAW Editor, click on the Edit option in the top menu bar. A list of options will appear. Select Remove Product Counter to remove the product suffix numbering. Once youSome readers

• Rename Area in Search & Add Products page

  You can rename an existing area in your design by following these steps: On the Search & Add Products page, click the dropdown icon next to the area you want to rename. From the menu, select Rename. Enter the new Area Name, then click Save. The updated areaFew readers

• Reset Product Suffix number (Update Product Counter) in your drawing

  Learn how to reset product counters and manage automatic numbering in AV drawings.Some readers

• Submittals (Spec Sheets) in X-DRAW

  Overview: X-DRAW allows users to view, download, and customize Submittals (Spec Sheets) for their designs. Users can download submittals in Original PDF or Compressed PDF format and edit them in the X-DOC Proposal Editor by adding text, images, PDFs, shapes, and pricing tables. The submittals can also be resynchronized with the design's Bill of Materials (BOM) to reflect product updates or deletions. Go to the design for which you want to review or download the submittals (*spec sheetsFew readers

• What can I do if XTEN software won't fully load and my BOM items aren't populating?

  Learn how to troubleshoot loading issues and resolve missing BOM items in XTEN-AV projects.Few readers

• What happen with my drawing when i convert my design to Area-wise?

  When you convert your design to Area-Wise, the system restructures your drawing to organize the design by individual areas. This helps in managing large or complex designs more efficiently by separating different sections of the design. Key Changes After Converting to Area-Wise Multi-Tab Structure is Created Your existing drawing is automatically converted into a multi-tab view, where each tab represents a specific area of the design. This allows you to work on different sectioFew readers

• What happens if I update my BOM after creating a drawing?

  Overview If you update the BOM after creating the drawing, the drawing will not automatically sync with the BOM. As a result, any newly added items will not be reflected in the drawing. Enter the product name in the search bar and add the required products as needed. Once you have added the products, click on Edit Drawing to open the drawing. You will be redirected to the **X-DRAW EFew readers

• What information should always be included when creating a custom product?

  Overview If the product you need is not available in the XTEN-AV product library, you can create a custom product directly within X-DRAW. Custom products can be added to your design, included in the BOM, and used in your drawings with configurable port information. When creating a custom product, always provide the required details, including Brand Name, Model Number, Category, and Product Type. You can also add a Description, Port Information to define the product's inpuFew readers

• What integrations into business apps does XTEN-AV support?

  Currently, XTEN-AV supports 8 applications, as listed below: ConnectWise PSA Microsoft Dynamics 365 HubSpot monday.com NetSuite QuickBooks Salesforce ZohoFew readers

• What is Multi Tabbed option?

  Overview The Multi-Tabbed option in X-DRAW allows you to organize your design into separate tabs for Audio, Video, and Control connections. This makes it easier to navigate and manage different connectivity diagrams within a single design. On the drawing page, you can view separate tabs for Audio, Video, and Controls. Select the relevant tab to switch between connectivity diagrams based on the product category. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3Popular

• What is Re-Draw Device Option and how it works?

  Overview: The Re-Draw Device feature allows users to modify existing ports or add new ports to a product block in the X-DRAW Editor. When re-drawn, the existing connection lines are removed, so users must reconnect the required connections after updating the device. To modify the ports of a product or add a new port, click on the Re-draw device option. The block will be displayed in the Line Schematics only after selecting this option. You can add more ports or change your exisFew readers

• What is Search sense?

  Overview: Search Sense is an AI-powered feature that delivers personalized search results based on your previous usage and preferences. When you enter a brand name, Search Sense highlights the products you use most frequently from that brand. Similarly, when you enter a category name, it displays the products most commonly selected from that category. This helps you locate relevant products more quickly and enhances your overall search experience. You can find the **Search SePopular

• What is the use of Refresh button in X-DRAW?

  Overview The Refresh button in X-DRAW updates the Bill of Materials (BOM) to reflect the latest changes made in the X-DRAW Editor. Locate the three dot button in the Search & Add Product Page. Click the Refresh icon. The BOM page will reload and display the latest added products. Related Articles [How to Sync your drawing with your BOM?](https://knowledgebase.xtPopular

• What is X-DRAW?

  Learn how X-DRAW helps AV professionals create schematics, rack elevations, signal flow diagrams, and project documentation.Popular

• What pricing information should be entered?

  Overview When creating a product from the BOM page, it is important to enter both Dealer Price and Sell Price for accurate pricing visibility across BOM and Proposal workflows. Dealer Price will be displayed on the BOM (Bill of Materials) page. Sell Price will be displayed when creating a Proposal. Steps to Enter Pricing Information From the Search & Add Products page, copy the product to My Library by clicking the "Copy to my lib" button displayeFew readers

• What program do you recommend for commercial Fire Alarm Design?

  Overview Yes, you can use the Fire System template available in the X-DRAW templates in XTEN-AV. You can either use this template directly or select it while creating a new design. Direct Method: Open the left navigation menu and click on X-DRAW, then select Templates. In the search bar, type “Fire” to locate the Fire System template. Once it appears, hover over the temFew readers

• What Types of Layouts Can I Upload and Customize for Creating Floor Plans?

  Learn which file types and layouts can be uploaded and customized for AV floor plan creation.Few readers

• What’s the fastest way to create a complete schematic?

  Learn how to quickly generate complete AV schematics using automation and design tools in XTEN-AV.Few readers

• When should I use Package Products instead of individual products?

  Overview A Package Product allows you to combine multiple individual products into a single reusable package. This makes it easier to manage commonly used product combinations, simplifies project design, and ensures consistency across your drawings and Bill of Materials (BOM). When should you use Package Products? Use Package Products instead of individual products when you: Frequently use the same group of products in multiple projects. Want to add an entire solution to yFew readers

• Why am I not seeing expected results in my drawings or BOM?

  If you are unable to see the changes in the drawing or BOM, you may need to sync the components between the drawing and BOM. Please follow the steps below: • To sync the BOM with the drawing (or vice versa), kindly refer to the following article: How to Sync Your Drawing with Your BOM • Kindly remove and re-add the title block to view the updated changes: [How to Add Title BFew readers

• Why are the input/output ports not visible for the devices I added?

  If the input/output ports are not visible for the devices you added, it usually means that the port information has not been configured for that product in the product library. You can add port information to your product by folllowing the steps mentioned below: To edit port information from Search & Add Products page, you first need to copy that product to My Library. Click on the Copy to my lib button displaying next to the name of the item. ![](https://storage.criFew readers

• Why do some products in the BOM show Dealer Price while others show MSRP?

  Learn why some products display dealer pricing while others show MSRP in project estimates.Few readers

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