• What can I do if XTEN software won't fully load and my BOM items aren't populating?

  Learn how to troubleshoot loading issues and resolve missing BOM items in XTEN-AV projects.Few readers

• What happen with my drawing when i convert my design to Area-wise?

  When you convert your design to Area-Wise, the system restructures your drawing to organize the design by individual areas. This helps in managing large or complex designs more efficiently by separating different sections of the design. Key Changes After Converting to Area-Wise Multi-Tab Structure is Created Your existing drawing is automatically converted into a multi-tab view, where each tab represents a specific area of the design. This allows you to work on different sectioFew readers

• What happens if I update my BOM after creating a drawing?

  Overview If you update the BOM after creating the drawing, the drawing will not automatically sync with the BOM. As a result, any newly added items will not be reflected in the drawing. Enter the product name in the search bar and add the required products as needed. Once you have added the products, click on Edit Drawing to open the drawing. You will be redirected to the **X-DRAW EFew readers

• What information should always be included when creating a custom product?

  Overview If the product you need is not available in the XTEN-AV product library, you can create a custom product directly within X-DRAW. Custom products can be added to your design, included in the BOM, and used in your drawings with configurable port information. When creating a custom product, always provide the required details, including Brand Name, Model Number, Category, and Product Type. You can also add a Description, Port Information to define the product's inpuFew readers

• What integrations into business apps does XTEN-AV support?

  Currently, XTEN-AV supports 8 applications, as listed below: ConnectWise PSA Microsoft Dynamics 365 HubSpot monday.com NetSuite QuickBooks Salesforce ZohoFew readers

• What is Multi Tabbed option?

  On your drawing page, you can view separate sections for Audio, Video, and Controls. Use the multi-tabbed option to switch between different connectivity diagrams based on the product category (Audio, Video, or Control). Related Article [How to Make Multi Tab Connections](https://knowledgebase.xtenav.com/en-us/article/how-to-make-multi-tab-connections-h3q1lv/?utm_sPopular

• What is Re-Draw Device Option and how it works?

  Overview: The Re-Draw Device feature allows users to modify existing ports or add new ports to a product block in the X-DRAW Editor. When re-drawn, the existing connection lines are removed, so users must reconnect the required connections after updating the device. To modify the ports of a product or add a new port, click on the Re-draw device option. The block will be displayed in the Line Schematics only after selecting this option. You can add more ports or change your exisFew readers

• What is Search sense?

  Search Sense is an AI-powered feature that delivers personalized search results based on your previous usage and preferences. When you enter a brand name, Search Sense highlights the products you use most frequently from that brand. Similarly, when you enter a category name, it displays the products most commonly selected from that category. This helps you locate relevant products more quickly and enhances your overall search experience. You can find the Search Sense option oPopular

• What is the use of Refresh button in X-DRAW?

  Use the Refresh Button to update changes made in X-DRAW Editor to your BOM. Locate the three dot button in the Search & Add Product Page. Click the Refresh icon. The BOM page will reload and display the latest added products. Related Articles [How to Sync Your Drawing with Your BOM](https://knowledgebase.xtenav.com/en-us/article/how-to-sync-your-drawing-with-your-bPopular

• What is X-DRAW?

  Learn how X-DRAW helps AV professionals create schematics, rack elevations, signal flow diagrams, and project documentation.Popular

• What pricing information should be entered?

  Overview When creating a product from the BOM page, it is important to enter both Dealer Price and Sell Price for accurate pricing visibility across BOM and Proposal workflows. Dealer Price will be displayed on the BOM (Bill of Materials) page. Sell Price will be displayed when creating a Proposal. Steps to Enter Pricing Information From the Search & Add Products page, copy the product to My Library by clicking the "Copy to my lib" button displayeFew readers

• What program do you recommend for commercial Fire Alarm Design?

  Overview Yes, you can use the Fire System template available in the X-DRAW templates in XTEN-AV. You can either use this template directly or select it while creating a new design. Direct Method: Open the left navigation menu and click on X-DRAW, then select Templates. In the search bar, type “Fire” to locate the Fire System template. Once it appears, hover over the temFew readers

• What Types of Layouts Can I Upload and Customize for Creating Floor Plans?

  Learn which file types and layouts can be uploaded and customized for AV floor plan creation.Few readers

• What’s the fastest way to create a complete schematic?

  Learn how to quickly generate complete AV schematics using automation and design tools in XTEN-AV.Few readers

• When should I use Package Products instead of individual products?

  Overview A Package Product allows you to combine multiple individual products into a single reusable package. This makes it easier to manage commonly used product combinations, simplifies project design, and ensures consistency across your drawings and Bill of Materials (BOM). When should you use Package Products? Use Package Products instead of individual products when you: Frequently use the same group of products in multiple projects. Want to add an entire solution to yFew readers

• Why am I not seeing expected results in my drawings or BOM?

  If you are unable to see the changes in the drawing or BOM, you may need to sync the components between the drawing and BOM. Please follow the steps below: • To sync the BOM with the drawing (or vice versa), kindly refer to the following article: How to Sync Your Drawing with Your BOM • Kindly remove and re-add the title block to view the updated changes: [How to Add Title BFew readers

• Why are the input/output ports not visible for the devices I added?

  If the input/output ports are not visible for the devices you added, it usually means that the port information has not been configured for that product in the product library. You can add port information to your product by folllowing the steps mentioned below: To edit port information from Search & Add Products page, you first need to copy that product to My Library. Click on the Copy to my lib button displaying next to the name of the item. ![](https://storage.criFew readers

• Why do some products in the BOM show Dealer Price while others show MSRP?

  Learn why some products display dealer pricing while others show MSRP in project estimates.Few readers

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