• How can I cancel my subscription?

  Learn how to cancel your XTEN-AV subscription and understand what happens to your account and data.Popular

• What are the different levels of pricing?

  Learn how pricing levels work in XTEN-AV and optimize your project pricing strategy.Popular

• How to upgrade plan?

  Learn how to upgrade your subscription and unlock additional features and user access.Popular

• Can I upgrade my basic plan to a business plan?

  Learn how to upgrade your XTEN-AV subscription and unlock advanced collaboration and project management features.Popular

• How can I check whether the X-PRO service is activated on my account?

  Learn how to verify X-PRO activation status and access project management features.Few readers

• What is the pricing for a single-user software subscription?

  The Basic plan for a single-user monthly subscription is priced at $139 per user per month. If you choose the annual plan, you will receive a 25% discount, which brings the effective monthly cost to $104.25 per user per month (billed annually). The Business plan for a single-**user **monthly subscription is priced at $149 per user per month. With the annual plan, the 25% discount reduces the effective monthly cost to $111.75 per user per month (billed annuallFew readers

• How can I activate the paid version of the service?

  Learn how to upgrade and activate your XTEN-AV subscription to access premium features and collaboration tools.Few readers

• How can I deactivate my account?

  If you no longer wish to continue your subscription, you can cancel it from your account settings. Cancellation will stop future billing based on your subscription plan. Steps to Cancel Subscription Review your current plan details. Click on **Cancel Subscription **and confirm the cancellation when prompted. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/3Few readers

• What should I do if I'm unable to upgrade my subscription due to a max length constraint error?

  Learn how to resolve max length constraint errors and successfully upgrade your XTEN-AV subscription.Few readers

• How can I check which subscription plan I am currently on?

  Learn how to check your active subscription plan and available platform features.Few readers

• Does subscription access remain active after cancellation until the billing cycle ends?

  Yes, in XTEN-AV, subscription access remains active even after cancellation until the end of the current billing cycle. When a user cancels their subscription, it only stops the automatic renewal for the next cycle and does not immediately impact the current plan usage. Users can continue to access all features and functionalities included in their subscribed plan for the remainder of the billing period. Once the billing cycle ends, the subscription is deactivated, and access to paid featuresFew readers

• Which XTEN-AV subscription plan is suitable for teams of six users?

  For a team of six users, the suitable XTEN-AV subscription plan is the Business Plan. The Business Plan is designed for organizations with 1–25 users, making it the best fit for a 6-person team. It includes team collaboration features such as user access levels, approval workflows, shared libraries, and API integrations, which are important for multi-user coordination. For a team of six users, the XTEN-AV Business Plan is the most suitable option. It is designed for small tFew readers

• What Happens After the Trial Ends?

  Once the 30-day trial period expires, access to XTEN-AV services and features is restricted. To continue using the platform, users must subscribe to one of the available paid plans. Without an active subscription: Access to platform features will be limited or disabled. New projects and platform functionality may become unavailable. Users will need to purchase a subscription to regain full access. We recommend reviewing the available subscription plans before the trial period ends to ensFew readers

• Which user roles can update billing and card information?

  Billing and card information updates in XTEN-AV are generally by users with administrative access to the account. Based on XTEN-AV role permissions, Super Admin users have full account control, including subscription and billing & card information management.Few readers

• Where can users add more seats to an existing subscription?

  Users can add more seats to an existing subscription from the billing section of their XTEN-AV account. To add a user subscription to your current plan, please follow these steps: Click on the "Upgrade Plan" Option in the top-right profile area. This will take you to the Upgrade page where you can add user subscriptions. Click on the "Add New Users" optionFew readers

• Does XTEN-AV provide Enterprise plans for organizations with more than 30 users?

  Yes, XTEN-AV provides an Enterprise Plan for organizations with more than 30 users. The Enterprise Plan is designed for large teams and typically applies to organizations that exceed the 25-user limit of the Business Plan, making it suitable for teams of 30 users and above as well. It is built to support enterprise-scale requirements where advanced support, scalability, and customization are needed. This plan includes all features of the Business Plan along with additional benefits sucFew readers

• How can organizations cancel XTEN-AV subscriptions?

  Overview Organizations can cancel their XTEN-AV subscriptions directly from their account settings. The cancellation process ensures that future billing is stopped while the subscription remains active until the end of the current billing cycle. Steps to Cancel Subscription Review your current plan details. Click on **Cancel Subscription **and confirm the cancellation wFew readers

• Where can users check X-PRO add-on status and renewal details?

  Overview Users can view the status and renewal details of their X-PRO add-on from the My account page in XTEN-AV. Steps to Check X-PRO Add-on Details On the XTEN-AV dashboard, click on your Profile icon in the top-right corner and select My Account from the dropdown menu. Once you click on My Account, you will be redirected to the account page wherFew readers

• Where can users switch subscription plans?

  Overview Users can switch their subscription plans directly from their XTEN-AV account settings. The platform provides a dedicated billing section where users can view their current plan, explore other available plans, and make changes as needed. Any updates to the subscription are applied seamlessly without affecting existing projects or data. To upgrade your plan go to your profile and click on the Upgrade your Plan option. ![](https://storage.crisp.chat/users/helpdesk/website/-/Few readers

• What does “Remaining Licenses” indicate in subscription details?

  Overview The Remaining Licenses in XTEN-AV subscription details shows the number of unused user licenses still available under the current subscription plan. Where to Find Remaining Licenses On the XTEN-AV dashboard, click on your Profile icon in the top-right corner and select My Account from the dropdown menu. Locate the My Plan section. Check the **ReFew readers

• How can X-PRO users add additional team members?

  Overview X-PRO users in XTEN-AV can add additional team members by upgrading their plan to include more user licenses. Once additional licenses are available, new members can be invited and assigned roles within the organization. To add a user to access the X-Pro add-on, go to 'User and Group Management' under your profile. Click on Invite Users button to invite/add a new user. ![](htFew readers

• What features are included in the XTEN-AV free trial?

  The XTEN-AV free trial is designed to provide users with a comprehensive experience of the platform's capabilities by offering access to most of the features available in the Business Plan. During the trial period, users can explore and evaluate key functionalities such as system design with X-DRAW, proposal creation through x.doc, Bill of Materials (BOM) generation, access to the product library, project management tools, and overall workflow and documentation capabilities. This allows users toFew readers

• Who should users contact if self-service subscription upgrades fail?

  Overview If users are unable to complete a subscription upgrade through the self-service option in XTEN-AV, they can reach out to the appropriate team for assistance. The XTEN-AV team helps resolve issues related to billing, technical errors, or upgrade restrictions and ensures the subscription is updated smoothly. Contact Sales Team Users can contact the XTEN-AV sales team for assistance with billing-related queries that require account-level support or custom guidance. **Contact SuFew readers

• How can new users activate paid XTEN-AV plans?

  Overview New users can activate a paid XTEN-AV subscription by signing up for an account and completing the subscription purchase process. Once the payment is successfully processed, the selected plan is activated automatically, providing access to the features and benefits included in that subscription. Steps to Activate a Paid Plan Sign up and log in to your XTEN-AV account. Go to your profile and click on the Upgrade plan option. ![](https://storage.crisp.chat/users/helpdeskFew readers

• Are collaboration features included in the free trial?

  Yes - collaboration features are included during the free trial in XTEN-AV. The free trial provides access to all features available in the Business plan, which includes team collaboration capabilities. However, collaboration features are specifically part of the Business (and higher) plans, which the trial is based on—so they are available during the trial periodFew readers

• Where can users check the subscription renewal date?

  Overview Users can check their subscription renewal date from the My account page in XTEN-AV. Steps to View the Subscription Renewal Date On the XTEN-AV dashboard, click on your Profile icon in the top-right corner and select My Account from the dropdown menu. Locate the My Plan section on the page. Check the Renews On field to view the neFew readers

• What additional features differentiate the Business plan from the Basic plan?

  Overview The Business plan offers several additional features compared to the Basic plan, mainly focused on enabling collaboration and structured team management. While the Basic plan is designed for individual users with core AV design and proposal tools, the Business plan is built for multi-user environments. User Access Levels The Business plan includes user access levels, allowing administrators to assign roles and control permissions for different team members, ensuring bFew readers

• Are annual billing discounts available for XTEN-AV subscriptions?

  Yes, XTEN-AV offers annual billing discounts for its subscription plans. Users who choose annual billing instead of monthly billing benefit from a lower effective cost per user, making it a more cost-efficient option for long-term usage. Overall, opting for annual billing allows organizations to save money compared to monthly subscriptions while ensuring uninterrupted access to all platform features throughout the year. For detailed and updated pricing, you can refer to the official page:Few readers

• How are prorated charges calculated when adding users to annual plans?

  When users are added to an XTEN-AV annual plan, prorated charges are calculated based on the remaining period of the current billing cycle and the per-user annual cost. Instead of charging the full annual amount for the newly added users, the system calculates only the unused portion of the subscription term. This ensures that the user is billed fairly for the time remaining until the next renewal date. The prorated amount is determined by taking the **annual per-user price, dividing it acrFew readers

• What is the effective monthly cost of the annual Basic plan?

  The effective monthly cost of the XTEN-AV Basic plan (annual billing) is $104.25 per user per month. This pricing applies when the plan is billed annually and is part of the discounted yearly subscription structure, which makes it more cost-effective compared to monthly billing. The Basic plan includes essential features such as the XAVIA AI agent, X-DRAW tool, x.doc proposal tool, and other core AV design and collaboration capabilities for individual users. For full pricing details andFew readers

• How can users deactivate their XTEN-AV account entirely?

  Overview Users can deactivate their XTEN-AV account entirely by accessing their account settings and initiating the account deactivation process. Only users with the Super Admin role can perform this action, ensuring that account deactivation is securely controlled and not accessible to standard users. If you no longer wish to continue your subscription, you can deactivate it from your account settings. Cancellation will stop future billing based on your subscription plan. Steps *Few readers

• Where can Super admins view X-PRO access and license allocation details?

  Overview In XTEN-AV, Super admins can view X-PRO access and license allocation details from the user management section to monitor which users have been assigned licenses and access permissions. Click on the profile icon in the top-right corner to open the dropdown menu. From there, select Users & Groups Management. You will be re-directed to the Users section, where you canFew readers

• What Happens to Subscriptions and Pending Invoices After Updating Credit Card Details?

  Overview If you update the credit card associated with your account, all future subscription renewals and invoices will automatically use the updated payment method. Any future invoices generated after the update will reflect the new credit card details. If there are pending invoices that have not yet been paid, you can retry the payment using the updated card information. Steps to update credit card details Click on My Account from your profile meFew readers