• How long is the free trial offered on the XTEN-AV platform?

  We offer a 30-day free trial to our business plan which includes all features except dealer pricing. Collaboration feature is available in business and premium plans. You can register for a free trial using the given link. https://app.xtenav.com/register Related Articles [How Can I Register for a Free Trial?](https://knowledgebase.xtenav.com/Popular

• How can I register for a free trial?

  You can register for a free trial using the given link: https://app.xtenav.com/register Open your web browser and enter the given link. It will redirect you to registration page where you need to enter the below details: Name: Email: Organization Name: Password: After entering the details, check the box of Terms & privacy policy and click on the Continue button. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/cPopular

• How can I register for the XTEN-AV webinars?

  Learn how to sign up for XTEN-AV webinars and stay updated on AV design, project management, and platform features.Popular

• How can I add a second user to my account after upgrading to the X-Pro plan?

  After upgrading to the X-Pro plan, you can add additional users to your account so they can collaborate on projects, designs, and proposals within the platform. Click your profile icon in the top-right corner of the screen. Select Users & Groups Management. After clicking on it, Click the Invite button. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdaSome readers

• How do I get started on XTEN-AV for the first time?

  Learn the first steps for setting up your account, creating projects, and designing AV systems.Few readers

• How can I invite someone to join my Organization?

  Learn how to invite users, assign roles and groups, and manage team access within your XTEN-AV organization.Few readers

• How to login on XTEN-AV Platform?

  You can Sign in to the XTEN-AV platform using the following link: https://app.xtenav.com/login Click Log in link to access the Sign in page. XTEN-AV supports multiple sign-in methods for your convenience. Available Sign in methods You can log in to XTEN-AV using any of the following options: Email and Password Google Account Single Sign-On (SSO) Option 1: Sign in using Email and Password Enter your registered email address and password. Click on the **Sign iFew readers

• How can I add a user to my account if they already have an existing account?

  Learn how to invite and add users who already have XTEN-AV accounts to your organization.Few readers

• Can I invite my team members and assign them roles?

  Inviting users to the XTEN-AV platform is simple and helps you collaborate efficiently with your team. Follow the steps below to get started: Click on the profile icon in the top-right corner to open the dropdown menu. From there, select Users & Groups Management. Once you’re in the Users & Groups Management section, find and click on the Invite Users button to proceed. ![](Few readers

• How can I reset my password and ensure my account is secure?

  Learn how to reset your password, secure your account, and follow security best practices.Few readers

• Can trial users invite additional team members before purchasing a plan?

  Yes, trial users can invite additional team members before purchasing a plan. XTEN-AV’s free trial includes access to the features available in the Business Plan, including collaboration and team management capabilities. During the trial period, admins can invite and manage users through the Users & Groups Management section accessible from the Profile which located top right corner of dashboard. For more information, please refer to the article. https://knowledgebase.xtenav.com/en-us/Few readers

• Which sign-in methods are supported in XTEN-AV?

  Overview XTEN-AV offers multiple secure sign-in options to ensure users can access their accounts easily and safely. Depending on the user type, login can be done using email and password, Google account, or enterprise Single Sign-On (SSO). Additional security through two-factor authentication (2FA) may also be available. Available Sign in methods You can log in to XTEN-AV using any of the following options: Email and Password Google Account Single Sign-On (SSO) **Option 1Few readers

• Does XTEN-AV support Google Sign-In authentication?

  Overview XTEN-AV allows you to log in using Google Account sign-in, enabling a faster and more convenient authentication process. With this feature, you can access your XTEN-AV workspace without manually entering credentials each time. The Google Sign-In option uses secure authentication protocols to verify identity and ensures safe access to the platform. You can Sign in to the XTEN-AV platform using the following link: https://app.xtenav.com/login Sign in using Google account ClFew readers

• How can users securely log out of XTEN-AV?

  Users can securely log out of XTEN-AV by following these steps: Click on the Profile icon in the top-right corner of the dashboard. Select the Sign Out option from the dropdown menu. The session will end and the user will be redirected to the login page.Few readers

• Does XTEN-AV support Single Sign-On (SSO)?

  Overview Yes, XTEN-AV supports Single Sign-On (SSO) authentication, allowing you to access the platform using your organization’s identity provider instead of separate login credentials. You can Sign in to the XTEN-AV platform using the following link: https://app.xtenav.com/login Sign in using Single Sign-On (SSO) Click Single Sign-On (SSO) on the sign-in page. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000Few readers

• Does signing out immediately terminate the active session?

  Yes, signing out of XTEN-AV platform terminates the current active session for that browser and redirects the user to the login page. After logout, users generally need to log in again with their credentials and any required authentication steps to regain access. Please follow the steps outlined in our Knowledge Base guide to log in to the XTEN-AV platform: [https://knowledgebase.xtenav.com/en-us/article/how-to-login-on-xten-av-platform-1ttgl7c/](https://knowledgebase.xtenav.com/en-us/articleFew readers

• How can admins add users who already have existing XTEN-AV accounts?

  Overview If a user is already registered on the XTEN-AV platform, Super Admins and Admins cannot directly add or invite that user to their organization through the platform. In such cases, a request must be submitted to the XTEN-AV Support Team, who will assist with mapping the existing user account to the appropriate organization and group. How to Request User Mapping To add an existing XTEN-AV user to your organization, please contact the Support Team at [support@xtenav.com](maiFew readers

• Does XTEN-AV offer free trial or free-tier options?

  XTEN-AV offers a 30-day free trial, allowing users to explore the platform and evaluate its features before purchasing a subscription. The trial includes access to key functionalities such as AV design tools, proposal generation, and collaboration features. XTEN-AV does not provide a permanent free-tier plan. Once the 30-day trial period expires, users must subscribe to a paid plan to continue using the platform and its services. Access to platform features and tools is restricted after the triFew readers

• How can admins assign X-PRO add-on access during user invitations?

  Overview In XTEN-AV, admins can assign X-PRO add-on access during the user invitation process to ensure selected users receive advanced feature permissions from the moment they join the organization. Click your profile icon in the top-right corner of the screen. Select Users & Groups Management. After clicking on it, Click the Invite button. ![](htFew readers

• What are the recommended onboarding steps for new XTEN-AV users?

  Overview For new users in XTEN-AV, onboarding is designed to help you quickly get familiar with the platform, set up your workspace, and start working on projects efficiently. Following a structured onboarding flow ensures smooth adoption and better productivity. When setting up your account, you will be asked to select your team size so the platform can personalize your experience. Then click Next to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae64Few readers

• Can users choose SMS or email as the preferred OTP delivery method?

  Overview Yes, you can choose whether you want to receive your One-Time Password (OTP) via SMS or Email, depending on the authentication options available for your account. If you would like to receive your one-time password (OTP) via SMS, you must first enable Two-Factor Authentication (2FA) for your account. Once 2FA is enabled, you can choose SMS as your preferred OTP delivery method during login. For detailed instructions, refer to the following article: https://knowlFew readers