Who should users contact if self-service subscription upgrades fail?

Overview

If users are unable to complete a subscription upgrade through the self-service option in XTEN-AV, they can reach out to the appropriate team for assistance. The XTEN-AV team helps resolve issues related to billing, technical errors, or upgrade restrictions and ensures the subscription is updated smoothly.

Contact Sales Team

Users can contact the XTEN-AV sales team for assistance with billing-related queries that require account-level support or custom guidance.

Contact Support

Users can also reach the XTEN-AV support team via chat support or email at [support@xtenav.com]. The support team assists with technical issues, upgrade failures, and helps users complete the subscription upgrade process successfully.

Updated on: 06/30/2026