How are prorated charges calculated when adding users to annual plans?
When users are added to an XTEN-AV annual plan, prorated charges are calculated based on the remaining period of the current billing cycle and the per-user annual cost. Instead of charging the full annual amount for the newly added users, the system calculates only the unused portion of the subscription term. This ensures that the user is billed fairly for the time remaining until the next renewal date.
The prorated amount is determined by taking the annual per-user price, dividing it across the 12-month cycle, and applying it only to the remaining months for the newly added users. This charge is then added to the existing subscription, and users are billed only for the adjusted difference, ensuring they pay strictly for the additional seats for the remaining duration of the annual plan.
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Updated on: 09/28/2026
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