• How to customize the Title block?

  Click on 'Settings' from the top right profile area. Once you click on it, you will find the 'Title block Settings' option, under the 'X-DRAW Settings' tab. Click on the "Add New Custom Title Block" option. Enter the Title Block name, Select the layout in which you want to create Title block and click on the 'Popular

• How to upload BOM in X-DRAW design?

  To upload a BOM, navigate to the Search & Add Products page, where you can manage BOM items for your design, and click Upload BOM. The XAVIA chat will open and prompt you to upload your file. NOTE: BOM files can be uploaded only in Excel, CSV, or PDF format. Once the filePopular

• How to add a custom item?

  Create a design, using the X-DRAW method, and go to 'Search & Add Products' page. Here you will find the option to add a custom item. Click on 'Add Custom Item' option. Select the "Single Product" option Fill in the product details as per your requirements. If you want to add ports information for your custom itPopular

• How to edit product information from My Library?

  Go to "My Library" page where you will find the search product option. Search your product here and click on the edit button displaying next to the name of the item. Here you can enter the Dealer price and Selling price for your product. To add the port information to your prPopular

• How to create design using X-DRAW?

  You can create a design directly by selecting the X-DRAW tab and then clicking Create Design from the left navigation menu. Enter the design details and choose the design type, design template, and project from the drop-down menu. You can also create a new project for your design. Then, click the Create Design button. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/cPopular

• How to view Cable schedule in X-DRAW?

  To view the Cable schedule in X-DRAW, please follow these steps: Open the Line schematic in X-DRAW editor. Make the connections between the products. Once you have made the connections between the product, click on the 'Save' button to save your changes. Click on the cable schedule under the same design in which you made the connections between the products. (https://storage.crisp.chPopular

• What is X-DRAW?

  The comprehensive Drawing and Editing Tool, by XTEN-AV, lets users search and add products and create their own product blocks on the spot. It allows easy connectivity between ports and devices, adding cable ID, using different connectivity lines, adding layers, converting to different formats such as AutoCAD and much more. You can directly create a Design by clicking on the 'X-DRAW' tab, in the left navigation menu. (https://storage.crisp.chat/users/helpdesk/website/e3cdae6Popular

• How to generate Signal Flow Diagram?

  Go to the design for which you want to generate a Signal Flow Diagram. Here you will find the 'Signal Flow Diagram' option. Click on the 'Generate' option that will lead you to the Editor page. Here, you will be able to see and modify your Signal Flow Diagram. In addition, you can create the Signal Flow DPopular

• How to upload CAD drawing?

  Go to the project or design where you want to upload your CAD drawing. Under 'Actions', click on the 'Upload/ Create Floor Plans' to upload your drawing. Once you click on it, it will lead you to the Upload Attachments page, where you can upload all types of attachments by clicking on the 'Upload your File' button. You can view all uploaded documents on the Your Uploaded Floor Plans under Your FPopular

• How to edit product information from BOM page?

  To edit port information from 'Search & Add Products' page, you first need to copy that product to My Library. Click on the 'Copy to my lib' button displaying next to the name of the item. Once you click on it, you will get a notification that your product has been copied to 'My Library' section. You can now update your product port information. Click on the edit buttonPopular

• How to create a Floor Plan under Design?

  Go to the design for which you want to create a floor plan. Here, you can find the 'Floor Plan' option. Click on the Upload Option. Once uploaded, click on the 'Edit' option under the 'Action' button of the uploaded floor plan , and it will lead you to the Editor page where you can annotate your floor plan. (htPopular

• How to create a custom package?

  Create a design, using the X-DRAW method, and go to the 'Search & Add Products' page. Here you will find the option to add a custom item. Click on 'Add Custom Item' option. Select the "Package Product" option. Fill in the product details and then select the category of that custom package as per your requirements.Some readers

• What is Search sense?

  Search Sense is an AI-powered feature that delivers personalized search results based on your previous usage and preferences. When you enter a brand name, Search Sense highlights the products you use most frequently from that brand. Similarly, when you enter a category name, it displays the products most commonly selected from that category. This helps you locate relevant products more quickly and enhances your overall search experience. You can find the Search Sense option onSome readers

• How to generate Front Elevation Diagram?

  Now, you can create a front elevation diagram in the X-DRAW Editor for your displays and projector screens. Go to the design for which you want to generate the automated Front Elevation Diagram. Here, you will find the 'Front Elevation Diagram' option. Click on the 'View' button. Once you click on it, it will lead you to Automated Front Elevation Diagram, where you Enter the Width, Height and Unit of theSome readers

• How to transfer single tab design to Multi tab design?

  On the 'Search & Add Products' page, you will have the option to Convert to Multi Tabbed or vice-versa option under the Action button. Once you click on the it, you will get the pop-up stating that Are you sure you want to convert to a Multi Tabbed design? You will not be able to recover the existing design! . Click on the OK to processed further. (https://storage.crSome readers

• How to download the line schematics in the X-DRAW method?

  You can download the line schematics from the X-DRAW Editor page or design page Open your drawing in the X-DRAW Editor. Click on the 'File' option and select the 'Export' option from the drop down menu. Choose from the available formats to export your drawing in. You can export your drawing in these formats: .png, .jpeg, .svg, Visio, HTML, XML, and AutoCAD. Go to the design in which you want to dSome readers

• How to create a drawing / Schematic using X-DRAW method?

  Please follow the steps to create your drawing in X-DRAW Editor First you need to create a Design by clicking on the X-DRAW tab from the left navigation menu. Enter the design details and select the design type, design template and Project from the drop-down menu. Also, you can create a new project for your design. Click on the Create Design button. (https://storage.crisp.chat/uSome readers

• How to add a product to My Library?

  All the custom products, created by you, are automatically saved in 'My Library'. There are two ways to add products to My Library. Method 1: Add Product Option Go to the My Library page and click Add Product. Select Single Product under Add Custom Product. Enter the requiredSome readers

• How to generate an automated Rack Layout?

  Go to the design for which you want to generate an automated rack layout. Here you will find the Automated rack layout option. Click on the Generate button. Once you click on it, it will lead you to the X-DRAW Editor page. Here you will be able to see and modify your rack layout diagram. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image1kxjp6mSome readers

• How to generate Automated Ceiling Speaker Layout?

  Go to the design for which you want to generate the automated ceiling speaker layout. Here, you will find the 'Automated ceiling speaker' option. Click on the 'View' button. Once you click on it, it will lead you to ceiling speaker layout, where you can generate the speaker design by filling in the required details and download it. (https://storage.crisp.chat/users/helpdesk/webSome readers

• How to create Scope of Work?

  Go to the design for which you want to generate a Scope of Work. Here you will find the 'Scope of Work' option. Click on the 'Edit' button. Once you click on it, it will lead you to the page where you will be able to see and modify your Scope of Work. When you are creating the Scope of Work, you can use 'variables' to automate some details like the Client's name, address, email, phone numSome readers

• How can I clone a product?

  To clone a product, you first need to copy that product to "My Library". After copying the product to the library, you will see the 'Clone Product' option. Click on the 'Clone Product' button. Choose the product make from the drop-down menu and then enter the product model number as perSome readers

• How to download sample BOM?

  You can download the sample bom directly by clicking on the Download Sample Bom button.Some readers

• How to create a custom X-DRAW template?

  You can save a custom design as an X-DRAW template in two simple ways. Method 1: From View Docs Open the project, hover over the design, and click on the View Docs button. On the View Docs page, click on Save as X-DRAW Template button from the Actions menu. Enter a templateSome readers

• How to Upload attachments in design?

  Go to the design in which you want to upload attachment(s). In the 'Actions' section, click on the 'Upload Attachments' option to upload your documents. Once you click on it, it will lead you to the Upload Attachments page, where you can upload all types of attachments by clicking on the 'Upload your File' button. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdSome readers

• What is Multi Tabbed option?

  On your drawing page, you can view separate sections for Audio, Video, and Controls. Use the multi-tabbed option to switch between different connectivity diagrams based on the product category (Audio, Video, or Control).Some readers

• How to create X-DRAW design with Floor Plan?

  Start your design in X-DRAW using floor plans, and any products in your Floor Plan and it will be automatically included in your Bill of Material (BOM). To create an X-DRAW design using a floor plan, click the X-DRAW tab and select Create Design from the left menu. Provide the required design information, enable the Start with floor plan option, and click Create Design to navigaSome readers

• How to edit connector name?

  There are two ways to edit connector name. Go to "My Library" page where you will find the search product option. Search your product here and click on the edit button displaying next to the name of the item. From here you can change the Connector name. Click on the add port. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image-2025-12-Some readers

• What is the use of Refresh button in X-DRAW?

  This article explains the purpose and use of the Refresh button in X-DRAW within XTEN-AV. The Refresh button helps ensure your drawing reflects the most up-to-date project information. What Does the Refresh Button Do? The Refresh button updates the X-DRAW workspace to sync the latest changes made to the project. It reloads the drawing without requiring you to close or reopen the project. Use the 'Refresh' Button to update changes made in X-DRAW Editor to your BOM. When ShSome readers

• How can I increase and decrease the numbers of design?

  This article explains how you can increase or decrease the number of designs within a project in XTEN-AV. Adjusting the number of designs allows you to manage multiple versions, rooms, or layouts efficiently. On the Projects page, open the project and navigate to the design for which you want to increase or decrease the number of designs. Click on the Three-dot menu to view the available options, then select Edit Details. (https://storage.crisp.chat/users/helpdesk/Some readers

• How to download the Signal flow diagram in the X-DRAW method??

  You can download the Signal flow diagram from the X-DRAW Editor page or design page Open your Signal flow diagram in the X-DRAW Editor. Click on the 'File' option and select the 'Export' option from the drop down menu. Choose from the available formats to export your drawing in. You can export your drawing in these formats: .PNG , .JPEG, .SVG, .PDF ,VISIO, HTML, XML, and AutoCAD. (https://storage.crisp.chat/users/helpdesk/website/-/e/3Some readers

• How to add columns in Cable Schedule?

  This article explains how to add and customize columns in the Cable Schedule in XTEN-AV. Adding columns helps you display additional information required for documentation, installation, and reporting. On the View Design Docs page, you will find the Automated Cable Schedule option. Please Select the view option. Open the cable schedule document in which you want to adSome readers

• How to download the Automated Rack Layout in the X-DRAW method??

  This article explains how to download the Automated Rack Layout created using the X-DRAW method in XTEN-AV. The rack layout can be downloaded and shared for documentation, review, or installation purposes. You can download the Automated Rack Layout from the X-DRAW Editor page or design page Open your Automated Rack Layout in the X-DRAW Editor. Click on the 'File' option and select the 'Export' option from the drop down menu. Choose from the availableSome readers

• How to sync your drawing with your BOM?

  After adding products to your drawing using our Product Blocks feature. Click on the Unsaved changes Button to save your changes. Go to the Products add pages and click on the Refresh Button under the Action button to view update changes made in X-DRAW Editor to your BOM.Some readers

• How to change products ports color?

  This article explains how to change the port color of products in X-DRAW. Customizing port colors helps improve visual clarity and makes it easier to identify different signal types in your design. Click on the 'Settings' option, in the top right profile area. Once you click on it, you will find the 'Device Block Settings' option under the X-DRAW settings tab. Click on theSome readers

• How can I edit and save connector settings?

  Click on the profile icon in the top-right corner. From the menu that appears, select Settings. You will be redirected to the Settings page. Click on X-DRAW Settings; a drop-down list will appear. From the list, select Device Block Settings. The Device Block Settings page will open and display a list of available settings. Choose the setting you want to modify. CliSome readers

• How to download your product list as an excel file?

  Click on the My Library option from the left navigation panel. Use the Group and Price filter options in the top-right corner to select the group and pricing for which you want to download the product list. Click on Download All Products under the Actions menu on the *Some readers

• How can I change the Product icon into a Product block?

  To change the product icon to the product image, go to the Search and Add Product (BOM) page. Select the product for which you want to make the change, then click the Copy to My Library option located below the product name. Click the Edit button located below the product name. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image1115ewy.pnSome readers

• How to sync your BOM with your drawing?

  After adding products to your design using our 'Search and Add Products' tools. Go to the X-DRAW Editor and click on the 'Pull BOM changes' Button to view update changes made in BOM to your X-DRAW Editor.Some readers

• How to use X-DRAW Templates?

  You can create a design using X-DRAW templates by clicking the X-DRAW tab and then selecting Templates from the left navigation menu. Once you click on it, you will be redirected to the Templates page, where multiple predefined templates are available such as Meeting Room, Auditorium. You can select a template as per your requirements. (https://storage.crisp.chat/users/helpFew readers

• How to create Design asset management document?

  Go to the View Doc of the design for which you want to create the Asset Management document. From the right-side menu, click on Asset Management. Once you click on Asset Management, you will be taken to the Asset Management page, where you can edit and modify each asset section individually. You can also add assets directly to your document by clicking the Add AsFew readers

• How to upload your custom products in bulk?

  Step 1: Open My Library Click on the My Library option from the left navigation panel. Step 2: Upload Products You will be redirected to the My Library page. Click the Actions button in the top-right corner, then select Upload Products from the menu. Step 3:Few readers

• How to Add / Delete a product from BOM?

  To delete a product, go to the Search & Add Products page. You may delete a single product by selecting it and clicking the X icon. A confirmation pop-up will inform you that Are you sure? It will delete the product from the line schematics, Click Continue to proceed. To delete mFew readers

• How to create Line Schematics using Draw with AI?

  Using Draw with AI, you can quickly generate a Line Schematic Drawing in X-DRAW. Draw with AI intelligently processes your BOM line items, automatically arranging components and connections into a structured schematic, reducing manual effort and improving accuracy. Follow these steps to use Draw with AI: On Search & Add Product Page, click on Draw with AI : Click the Draw with AI button to automatically generate a Line Schematic Drawing based on your BOM line items. View Your AI-GeneFew readers

• How to download the Automated Front Elevation Diagram in the X-DRAW method?

  You can download the Automated Front Elevation Diagram from the X-DRAW Editor page or design page Open your Automated Front Elevation Diagram in the X-DRAW Editor. Click on the 'File' option and select the 'Export' option from the drop down menu. Choose from the available formats to export your drawing in. You can export your drawing in these formats: .png, .jpeg, .svg, pdf, Visio, HTML, XML, and AutoCAD. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/expFew readers

• How to hide unused product block connectors from the drawing?

  While working on X-DRAW, if you do not want to show unused product block connectors from your drawing, you can hide such connectors by following the given steps. Open the line schematics in the X-DRAW editor. Make the cable connection between the product blocks. Click on the 'Hide Unused Connectors' option from the right side of the setting. Once you click on it all unused connectors will be hiFew readers

• How to change product image / icon in X-DRAW Editor?

  Open your drawing in the X-DRAW editor. Select the product image / icon which you want to change. Click on the "Edit Image" option from the right side of option under the "Style" section. Once you click on it, a pop up will open where you can enter the new image link and click on the "Apply" button (https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/imagFew readers

• How to edit a configurable devices in X-DRAW?

  You can add a configurable device to your Bill of Materials (BOM), and it will appear on your drawing along with the port information. On the BOM page, click on the Configure button next to the name of the item you want to configure. This will open a configuration modal where you can add cards to your device by clicking on the Card (https://storage.criFew readers

• Reset Product Suffix number (Update Product Counter) in your drawing

  Introduction: In the X-DRAW editor, when you add multiple products, it will automatically assign suffix number. This feature helps you keep track of the number of instances of each product, facilitating efficient counting and organization within your X-DRAW Editor. If your product counter sequence is broken, you can update your product counter by following the steps below: Select the Product : Select Product (https://Few readers

• How to add a custom configurable devices in X-DRAW?

  Create a design, using the X-DRAW method, and go to Search & Add Products page. Here you will find the option to add a custom item. Click on Add Custom Item option. Select the Single Product option Fill in the product details as per your requirements. Ensure the Category TypeFew readers

• Remove Product Counter (Product Suffix number) in your drawing

  To remove the product counter (product suffix number) in the X-DRAW Editor, click on the Edit option in the top menu bar. A list of options will appear. Select Remove Product Counter to remove the product suffix numbering. Once you click on this option, the numbering on the same products will be removed. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6Few readers

• How to Scale the Title Block in X-DRAW Editor?

  Click on the profile icon in the top-right corner. From the menu that appears, select Settings. You will be redirected to the Settings page. In the left navigation panel, click on Title Block Settings. A list of title block settings will appear. Select the setting you want to modify by clicking the Settings (gear) icon on the right side of the corresponding item, theFew readers

• How to Use Draw with AI (Beta)?

  To use this feature, go to the X-DRAW Editor. In the top menu bar, you will find the Draw with AI button. After clicking on it, you will see three options: Entire Drawing Only Cables Reset In the ‘Entire Drawing’ option, the AI will automatically make changes to your entire drawing. In the ‘Only Cables’ option, the AI will make changes to the cables only.Few readers

• How to add X-DRAW symbol and floor plan symbol?

  Go to the Drawing page. On the left-hand side, you will see the X-DRAW and Floor Plan symbols. Click on either of them to select the symbol you want to add to your drawing.Few readers

• How to change font size in device block settings?

  Click on the profile icon in the top-right corner. From the menu that appears, select Settings. You will be redirected to the Settings page. Click on X-DRAW Settings; a drop-down list will appear. From the list, select Device Block Settings. The Device Block Settings page will open and display a list of available settings. Choose the setting you want to modify. ClicFew readers

• How Can I put the 0.5 rack unit for a product?

  On the Search & Add Product page, you can edit the product’s rack information. To edit the rack unit,  you need to copy the product to My Library first by clicking on the Copy to my lib option Once the product is copied to My Library, click the Edit button displayed next to the item. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdFew readers

• How to add image and logo in title block?

  Please click on the profile icon in the top-right corner, then select the Settings option from the menu. You will be redirected to the Settings page. In the left navigation panel, click on Title Block Settings. A list of title block settings will appear. Select the setting you want to modify by clicking the Settings (gear) icon on the right side of the corresponding iFew readers

• How to make drawing using AI feature?

  First, please select the project and go to the ‘Search and Add Products’ option. On the right side of the screen, you will see the ‘Draw with AI’ option and click on it. After clicking on it, you will see the ‘Proceed’ or ‘Cancel’ options. Click on ‘Proceed’ to use the Draw with AI feature. The AI will take a few seconds to process, and then you will see your drawings creatFew readers

• How to add images in your drawing page?

  “To add an image, go to the drawing page. In the top section, you will see the ‘+’ icon — click on it. After that, you will see several options; select the ‘Image’ option.” “After clicking on the Image option, you will see a field to enter the image link address. Paste the image link in that field, click on the Apply button, and the image will be added to the drawing.” (hFew readers

• What is Re-Draw Device Option and how it works?

  To modify the ports of a product or add a new port, click on the Re-draw device option. The block will be displayed in the Line Schematics only after selecting this option. You can add more ports or change your existing block in the X-DRAW Editor by selecting this option. Go to the Search & Products section, then click the Edit option next to the item name. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/6ef92942-4269-40ea-b6ab-55105d1ru5hyl.pFew readers

• How to update/upload product specification link from BOM page?

  Please navigate to the Search & Products page. Select the device in which you want to upload or update the image. Click on the *Edit *button. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/new-one1kjxv4n.png =1270xauto) After you click the Edit button, the update product details page will open. Please navigate to the Additional Info section, where you will find the Specs Link option. From there, you can update or upload product speciFew readers

• How to update/upload product image from BOM page

  Please navigate to the Search & Products page. Select the device in which you want to upload or update the image. Click on the *Edit *button. After you click the Edit button, the update product details page will open. Please navigate to the Additional Info section, where you will find the Image Link option. From there, you can update or upload images. (https://storaFew readers

• How can I open X-DRAW editor from BOM page?

  There are two ways to open the X-DRAW editor from the BOM page. To open the X-DRAW editor from the BOM page, please first navigate to the Search & Add Product page. After clicking on the X-DRAW editor, you will be presented with several options. Please select the Open X-DRAW Editor option. Once yFew readers

• How to download design Asset Management?

  Go to the View Doc of the design for which you want to create the Asset Management document. From the right-side menu, click on Asset Management. You can download your Asset Management document in .XLS or .PDF format for offline use or sharing.Few readers

• How to increase product quantity on BOM page?

  You can increase the product quantity in a Bill of Materials (BOM) using either the BOM page directly or the X-Draw Editor. Follow one of the methods below based on your workflow. Method 1: Increase Quantity from the BOM Page To increase the product quantity in the BOM page, open Projects, hover over the required design, and click Edit BOM. You will be redirected to the Search & Add Products page, where all BOM items for the design are listed. (https://storage.crisp.chat/usFew readers

• How to unsync products from BOM?

  While working on X-DRAW, if you want to add product in the editor and not in the bill of material, you can unsync such products by following the given steps. Open the ‘Unsyned Products’ dialog box from the format panel of the toolbar. Once you click on it, it will open the ‘Unsyned Products’ dialog box on your X-DRAW Editor. Select the products that you wish to unsync and click on the ‘Add’ buFew readers