Can users choose SMS or email as the preferred OTP delivery method?

Overview
Yes, you can choose whether you want to receive your One-Time Password (OTP) via SMS or Email, depending on the authentication options available for your account.

If you would like to receive your one-time password (OTP) via SMS, you must first enable Two-Factor Authentication (2FA) for your account. Once 2FA is enabled, you can choose SMS as your preferred OTP delivery method during login. For detailed instructions, refer to the following article: https://knowledgebase.xtenav.com/en-us/article/how-to-enable-two-factor-authentication-2fa-556lub/

How to Choose Your Preferred OTP Delivery Method

• Navigate to the XTEN login page.

• Enter your email address and password, then click Sign In.

• When prompted for verification, you will see the available OTP delivery methods.
• Select your preferred option:SMS – Receive the OTP on your registered mobile number.Email – Receive the OTP at your registered email address.

• Wait for the OTP to be delivered through the selected method. Enter the OTP in the verification field.

Updated on: 07/24/2026