How can admins add users who already have existing XTEN-AV accounts?

Overview

If a user is already registered on the XTEN-AV platform, Super Admins and Admins cannot directly add or invite that user to their organization through the platform. In such cases, a request must be submitted to the XTEN-AV Support Team, who will assist with mapping the existing user account to the appropriate organization and group.

How to Request User Mapping

To add an existing XTEN-AV user to your organization, please contact the Support Team at support@xtenav.com and provide the following information:

1. User Email Address: The email address of the existing XTEN-AV user that needs to be mapped.
2. Super Admin Email Address: The email address of the Super Admin account under which the user should be added.
3. Group Name: If the organization contains multiple Groups, specify the Group to which the user should be assigned.
4. User Role: Specify the role that should be assigned to the user (for example, Admin, Sales, Technical, etc.).

What Happens Next?

Once the required information is received, the XTEN-AV Support Team will review the request and map the existing user account to the specified organization and Group with the requested role.

Need Assistance?

If you have any questions or need help with the mapping process, please contact the XTEN-AV Support Team at support@xtenav.com.

Updated on: 07/01/2026