• What is XTEN-AV?

  XTEN-AV is a cloud-based software platform with artificial intelligence and machine learning to develop AV system designs based on AVIXA published standards and design guidelines. The platform automates audio-visual project design & documentation, according to your specifications and details. With features like X-DRAW, X-DOC, CRM, My Library, and more, XTEN-AV offers an all-around facility for AV designers, system integrators, and sales persons to optimize their projects. XTEN-AV hosts onPopular

• How to create a user account?

  You can add customer account details as per your requirement. Click on the 'Add Account' button under the 'Accounts & Contacts' option from the left navigation menu. Once you click on the 'Accounts' button you will navigate to the 'Add Account' page. Here, you can enter the accounPopular

• Can I utilize the Salesforce integration on the basic monthly plan?

  You can access the Salesforce integration on all available plans: Basic, Business, and Premium. Additionally, the Salesforce integration is also accessible during the free trial period.Popular

• What is My Library?

  Overview My Library is a personalized product repository within your account where you can store, manage, and reuse products for your projects. It allows you to maintain a customized collection of items separate from the Global or Group Library. This feature helps you quickly access frequently used products and ensures consistency across your designs, BOMs, and proposals. Key Features of My Library Add Custom Products – Create and store products that are not available in the GlPopular

• Where I can find list of brands available on XTEN-AV?

  To view the brands available on XTEN-AV, select Brands from the left navigation menu. You will be able to view the brands categorized into two sections: Sponsors and Dealer Pricing Available ForPopular

• What is Trivia & Tutorials?

  In Trivia & Tutorials, you will find all the documentation and webinars to help you better understand the platform and its features.Popular

• How to download BOM?

  Go to the design in which you want to download the Bill of Material. Hover your cursor over the Bill of Material then click the Actions (three dots) button. After clicking on it, you can view download option, where you caPopular

• How to change XTEN-AV platform language

  You can change your XTEN-AV platform language by visiting the "My Account " page under your profile. Under the Language Preference tab, select the language of your choice from the drop-down menu. Click on the save button to apply you changes.Popular

• What kind of drawings can I create and how are they generated?

  You can create Line Schematics, Signal Flow Diagrams, Rack Layouts, Ceiling Speaker Layouts, Front Elevation Diagram, Plates & Panels, and Floor Plans. These drawings are generated automatically by our AI-based algorithms, based on the project specifications entered by you.Some readers

• How can I recover my account password?

  Go to the login page, click on the Forgot Password button. Enter your registered email. Click on the Send Email button. A reset password link will be sent to your email. Follow the link to recover your password. Note: If the email address you’ve entered is valid, you will receive an email to reset your password shortly (https://storage.crisp.chat/users/helpdesk/website/-/Some readers

• What is the 'View Design Docs' button?

  On the Search & Add Product Page, you will find the View Design Docs option. Click here to access all the documents such as Bill of Material, Line Schematics, Signal Flow Diagram, Automated Cable Schedule, Automated Ceiling Speaker Layout, Automated Rack Layout, Floor Plans, Proposal and Scope of Work. Once you click on it, it will redirect you to ViewSome readers

• How to generate a report?

  Overview Generating a report in XTEN-AV allows you to extract project data in a structured format for review, sharing, or documentation purposes. Reports can help you: Review project details Share information with clients or team members Analyze product data and quantities Maintain project documentation records Step-by-Step: How to Generate a Report You can create a report directly from the Dashboard. On the left-hand side menu, locate and click oSome readers

• Where can I view my drawing/line schematics?

  Go to the design in which you want to view your Line Schematics. Hover over the Line schematics card, then click the Eye icon. Once you click on it, it will lead you to the editor page, where you will be able to view and edit your Line schematics. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/0f08409f-4085-40e0-9Some readers

• How to build your library using XTEN-AV Library?

  Navigate to My Library from the left-hand menu bar. You will be redirected to the My Library page. Click the Add Product button to proceed. A pop-up window will appear, allowing you to search for the product in the XTEN-AV library. (https://storage.crisp.chat/users/helpdesSome readers

• If I cancel my subscription, how long will you store my data?

  Overview We understand that your project data is important. Below is a simple explanation of what happens to your data after you cancel your subscription. What Happens After You Cancel? Your subscription will remain active until the end of your current billing cycle (if applicable). After the subscription expires, your account may be downgraded or deactivated. You will not be able to access paid features once the subscription ends.Some readers

• How to raise a ticket to report a bug?

  Overview If you encounter a technical issue or unexpected behavior while using the platform, you can report it by raising a support ticket. Submitting a detailed ticket helps our team investigate and resolve the issue quickly. Steps to Raise a Bug Report Ticket On the main dashboard, navigate to the left-hand side panel and locate the Help option. Under Help, click on Support/Feedback. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/Some readers

• How to create a user Contact?

  You can add customer contact details as per your requirements. Click Contacts from the left navigation menu. After clicking on it, Click the Add Contact button. Enter the required details such as Contact Name, Email Address, Phone Number, and other relevant informatioSome readers

• How to download a Scope of work?

  There are two ways to download the Scope of work Method 1: Go to the design in which you want to download the Scope of work. Hover your cursor over the Scope of work then click the Actions (three dots) button. Here you can download your Scope of Work in pdf format. MethodSome readers

• What are system requirements for XTEN-AV ?

  XTEN-AV is a cloud-based platform and everything is hosted on the cloud, you can access it from anywhere using a browser and an internet connection. We recommend that you use the Chrome, Firefox, and Safari browser for the best experience.Some readers

• How to contact a Brand's representative?

  To contact brands available on XTEN-AV, click Brands from the left navigation menu. Under the Sponsors tab, select the brand you wish to contact. Click the Contact icon to view the brand representative’s details. You can also send a message directly to the representative bSome readers

• Do I get access to all the features in the free trial?

  Yes, the free trial offers access to all the features available on the Business Plan. Once the trial period is over, you will have an option to pay and subscribe to the Business or Basic Plan, depending on your needs.Some readers

• Where can I find projects created by my team?

  You can view all projects created by your teammates from the dashboard by clicking on the “All Projects” option. Here, you will find all the projects you have worked on. Team ProjectsSome readers

• Where can I find projects shared with me?

  You can view all projects shared with you by clicking the Shared Projects option under Projects in the left navigation menu. Also, you can download all shared project details in .XLS and .PDF formats.Some readers

• How to show and hide default zip documents?

  Click Settings from the profile menu in the top-right corner of the page. Click on the Download Zip Settings option from the left side of the menu Choose the documents you want to include in the ZIP file, then click Save to apSome readers

• How to download the Automated Cable Schedule from the design page?

  Go to the design in which you want to download the Automated Cable Schedule. Hover your cursor over the Automated Cable Schedule then click the Action (three dots) button. After clicking on it, you can view download option, wSome readers

• Which browser is recommended to use XTEN-AV on?

  We recommend that you use Chrome, Firefox, or Safari for the best experience.Some readers

• How can I schedule a report?

  You can schedule a report from the dashboard by clicking on the Reports tab in the left navigation menu. Under the Scheduled Reports section, click the Schedule New Report button. Select the desired file format, date range, and report type according to your requiremeSome readers

• Where I can view the product specification sheet?

  To view product specifications, select Brands from the left navigation menu. Under the Sponsors tab, click the brand name for which you want to view product specifications. Use the search bar to find the product, thSome readers

• How to delete product from My Library?

  From the dashboard, click My Library in the left navigation menu In My Library, use the search option to find the product. Select the product and click Delete icon to remove it from your library. A confirmation dialog will apSome readers

• SSO Using Microsoft Azure on XTEN AV

  EnterpriseIntroduction Azure Single Sign-On (SSO) is a cloud-based solution that allows users to log in to many apps and services using a single set of credentials. Users don’t need to keep track of several usernames and passwords due to this functionality, which allows them to access apps and services from any location, device, and network. As a result, Azure SSO simplifies the login process and lowers the chance of password-related security breaches. Steps to set up: Azure AccountSome readers

• What is Specification Search?

  The Specification Search tool allows you to search for product models based on their category and brand name. Navigate to the dashboard and click Specific Search under AV Tools in the left navigation menu. Select the category and brand name for which you want to view the specification. (https://storage.crisp.chat/users/helpdesk/website/-Some readers

• How to Invite a User Using SSO Login on XTEN-AV Platform?

  Introduction: Inviting users to the XTEN-AV platform is a straightforward process that allows you to grant access to individuals who need to collaborate or contribute to your projects. Follow the steps below to invite users: Step 1: Accessing User & Groups Management: Log in to your XTEN-AV platform account at https://app.xtenav.com/ Click on your profile icon located in the top-right corner to access the dropdown menu. Select the "Users & Groups Management" option. AcceFew readers

• Update card details

  To update your card details, follow the steps below: Access My Account Click on My Account from your profile menu. Update Card Details Navigate to the Billing & Card Information tab. Click the Update Card Details button. Enter and Save Card InformationFew readers

• Global Search

  You can search and access your projects, designs and proposals from the Search option in the top navigation menu. Click on the search bar option. Here, you can search and open your project, design, and proposal directly from the top navigation bar menu. To search for projects, designs, and proposals, you need to enter first three letters of their names. You can view your rFew readers

• How to add user on Azure application for XTEN-AV Platform SSO?

  Description: Before inviting a user to the XTEN-AV platform using Single Sign-On (SSO), the Superadmin must first add the user to the Azure application. Follow the steps below to add users: Step 1: Accessing User Management in Azure: Click on the Users option under the Users section in the Azure portal. Step 2: Creating a New User: Click on the New user option. Select "Few readers

• How to Configure SSO in Superadmin account on XTEN-AV Platform?

  Introduction: The XTEN-AV platform now offers integration with Azure Single Sign-On (SSO), enabling users to log in using their Azure credentials. To utilize this feature, you must have an account on both the XTEN-AV platform (accessible at https://app.xtenav.com/) and Azure. Step 1: Accessing Settings: Log in to your XTEN-AV platform account. Click on the 'Settings' option located in the top-right profile area. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/eFew readers

• How to Access the XTEN-AV Mobile App?

  We’re excited to announce that the XTEN-AV mobile application is now officially available for download on both major platforms: Google Play Store – For Android users Apple App Store – For iOS/Apple users For your convenience, we’ve included screenshots below to help you easily locate and download the app. Download the XTEN-AV app today and enjoy a seamless, on-the-go experience!Few readers

• What is Combined library, XTEN-AV, and My Library?

  In XTEN-AV, we have three types of libraries, which are listed below: Combined Library XTEN-AV Library My Library Each section below clearly explains what the library is, how it works, and its key features. Combined Library The Combined Library is a collection of products from both the XTEN-AV Library and My Library. It includes items listed by XTEN-AV as well as products added to My Library. (https://storage.crisp.chat/users/helpdesk/website/Few readers

• What we can view on Dashboard?

  The XTEN-AV dashboard provides a centralized overview of your work and projects. It includes Xavia AI features, a project funnel to track stages and values, recent work for quick access to designs, a proposal stages summary, and a recent activity feed to monitor team updates. The left navigation panel allows easy access to different modules and tools, helping you manage projects efficiently from one place. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdFew readers

• Exported DWG file appear blank in AutoCAD

  The warning message shown in AutoCAD is a standard notification that appears when a DWG file is generated by a Non-Autodesk Application. Since the file is exported from XTEN-AV, AutoCAD may display this message, but it does not indicate a problem with the file. Regarding the blank drawing, this is related to layer visibility in AutoCAD. DWG files exported from XTEN-AV contain four layers: 0 – Base layer H – Helper layer used during drawing generation P – Product blocksFew readers

• Can I recover my project after my account was restored?

  Overview If your XTEN-AV account has been restored and you are unable to find your previous projects, there may still be a possibility to recover them. Our support team can review your request and check whether the projects can be restored. If you cannot find your projects after your account has been restored, please raise a support ticket by contacting the XTEN-AV support team. Send an email to support@xtenav.com with the following details: Your *registered email addressFew readers

• Where can I find training resources to use XTEN-AV effectively?

  You can find training resources to use XTEN-AV effectively in the following places: Method 1: You can watch our videos and tutorials to better understand the use of the platform in Trivia & Tutorials. From the dashboard, navigate to the Help section and select Trivia and Tutorials. Once you click on it, you will be redirected to the Trivia page, where you can find all theFew readers

• Can I restore a design I accidentally deleted from my project?

  To restore the design, you can contact our chat support or email us at support@xtenav.com. Kindly share the name of the design, and our team will review the request. If restoration is possible, they will proceed accordingly.Few readers

• Can I mass delete all accounts and contacts from my account?

  Mass deletion of all accounts and contacts in a single action is not currently supported. To remove accounts or contacts, you will need to delete them individually from the Accounts or Contacts section. If you want to delete them, you can follow the steps provided in this article for your reference: https://knowledgebase.xtenav.com/en-us/article/how-to-delete-user-and-transfer-their-data-y9ylzk/Few readers

• How can I change the order of items on my BOM?

  As per the current functionality, you cannot change the order of items directly in the BOM. However, while editing the proposal, you can change the order of items from the Rooms and Items section. Kindly follow the steps mentioned in the article to change the order of item in proposal BOM: https://knowledgebase.xtenav.com/en-us/article/how-to-re-order-items-in-rooms-items-section-1n336s9/ (https://knowledgebase.xtenav.com/en-us/article/how-to-re-order-items-in-rooms-items-section-1n33Few readers

• What should I do if I'm not receiving SMS or email for 2FA login?

  If you are not receiving SMS or email for 2FA login, please contact our chat support or email us at support@xtenav.com. You can also contact your designated CSM for the same.Few readers

• What should I do if I'm having trouble communicating my issue to support?

  If you're experiencing difficulty explaining your issue to the Support Team, follow the steps below to ensure faster and more accurate assistance. Provide Clear Details Project name (if applicable) A brief description of the issue The exact error message (if any) When the issue started Attach Screenshots or Screen Recordings Visual references help the support team better understand the issue. Make sure the screenshots clearly show: The full screen Any error messages TheFew readers

• How can i change my email?

  To change the email address associated with your account, please raise a ticket by emailing support@xtenav.com or contact our support team directly via chat. Once the request is received, your email address will be updated within 24 hours.Few readers

• What should I do if my users cannot log in and I can't delete their accounts?

  In case you are unable to delete the user's account or the user is unable to log in, you need to contact our chat support or email us at support@xtenav.com. You can also contact your designated CSM for the sameFew readers

• How to revoke Approver role from user?

  Click on the profile icon located in the top-right corner of the screen. From the dropdown menu, select the User and Group Management option to proceed. You will be redirected to the User and Group Management page. Select the account for which you want to revoke the Approver role. Then, click on the Settings icon located on the right-hand side of the user’s name to proceed.Few readers

• What is the difference between accounts and contacts on XTEN-AV?

  Accounts represent the customer organizations you work with. An Account serves as the primary customer record where company details are stored and managed. Contacts are the individual people within that organization. These are the people you connect with for coordination, approvals, scheduling, or purchasing. One Account can include multiple Contacts. Accounts and Contacts are linked, so each Contact stays connected to the right customer record. Let’s understand through some examplFew readers

• How can I access the tutorial I need help with?

  You can find tutorial to use XTEN-AV effectively in the following places: Trivia & Tutorials: You can watch our videos and tutorials to better understand the use of the platform in Trivia & Tutorials. From the dashboard, navigate to the Help section and select Trivia and Tutorials. Once you click on it, you will be redirected to the Trivia page, where you cFew readers

• What should I do if I can't schedule a demo on the XTEN AV site?

  Overview If you are unable to schedule a demo through the XTEN-AV website, our support team can assist you with booking a demo session. This may happen due to temporary scheduling issues, browser problems, or slot availability. If you are unable to schedule a demo on the XTEN-AV site, please contact the XTEN-AV Support Team, and they will help book a demo for you. You can reach out to sFew readers

• How can I regain access to my locked account and upgrade my plan?

  To regain access to your account, you can contact our chat support or email us at support@xtenav.com.Few readers

• How can I change my subscription from annual to monthly?

  To change your subscription from annual to monthly, you need to contact our chat support or email us at support@xtenav.com. You can also contact your designated CSM for the same.Few readers

• How can I find which brands are available in your library before signing up?

  To find out which brands are available in the XTEN-AV library, you can contact our chat support or email us at support@xtenav.com.Few readers

• How can I disable the AI feature in XTEN-AV to prevent it from disrupting my drawings?

  Overview The AI feature in XTEN-AV is designed to assist users by automatically improving workflow, suggesting connections, and helping with drawing automation. This feature helps speed up the design process and ensures better accuracy while creating system designs. . At the moment, there is no option available to disable the AI feature in the platform. Can the AI feature be disabled? At the moment, there is no option available to disable the AI feature iFew readers

• What should I do if I have a question about my design?

  If you have a question about your design, you can reach out to our support team for assistance. You can contact us through the chat support option available on the platform or send an email with your query to support@xtenav.com. Our team will review your request and provide the necessary guidance to help resolve your issue.Few readers

• How to edit product pricing from My library

  Navigate to the My Library option from the left navigation panel of the dashboard. On the Library page, use the product search option to find the item, then click the Edit button next to item name. A window will pop up. Scroll down andFew readers

• How can I update my Phone number

  Overview You can easily update your phone number from your profile settings within your account. By accessing the Edit option in your profile, you can modify your contact information and save the updated phone number. This helps ensure your account details remain accurate and up to date. Steps To Update the Phone Number On the XTEN-AV dashboard, click on your Profile icon in the top-right corner and select My Account from the dropdown menu. (Few readers