• What is XTEN-AV?

  XTEN-AV is a cloud-based software platform with artificial intelligence and machine learning to develop AV system designs based on AVIXA published standards and design guidelines. The platform automates audio-visual project design & documentation, according to your specifications and details. With features like X-DRAW, X-DOC, CRM, My Library, and more, XTEN-AV offers an all-around facility for AV designers, system integrators, and sales persons to optimize their projects. XTEN-AV hosts onPopular

• How to create a user account?

  You can add customer account details as per your requirement. Click on the 'Add Account' button under the 'Accounts & Contacts' option from the left navigation menu. Once you click on the 'Accounts' button you will navigate to the 'Add Account' page. Here, you can enter the accounPopular

• Can I utilize the Salesforce integration on the basic monthly plan?

  You can access the salesforce integration on all the offered plans; Basic, Business, and Premium. Additionally, you can access salesforce on the free trial as well.Popular

• What is My Library?

  Overview My Library is a personalized product repository within your account where you can store, manage, and reuse products for your projects. It allows you to maintain a customized collection of items separate from the Global or Group Library. This feature helps you quickly access frequently used products and ensures consistency across your designs, BOMs, and proposals. Key Features of My Library Add Custom Products – Create and store products that are not available in the GlPopular

• Where I can find list of brands available on XTEN-AV?

  To view the brands available on XTEN-AV, select Brands from the left navigation menu. You will be able to view the brands categorized into two sections: Sponsors and Dealer Pricing Available ForSome readers

• How to download BOM?

  Go to the design in which you want to download the Bill of Material. Hover your cursor over the Bill of Material then click the Actions (three dots) button. After clicking on it, you can view download option, where you caSome readers

• What is Trivia & Tutorials?

  In Trivia & Tutorials, you will find all the documentation and webinars to help you better understand the platform and its features.Some readers

• How to change XTEN-AV platform language

  You can change your XTEN-AV platform language by visiting the "My Account " page under your profile. Under the Language Preference tab, select the language of your choice from the drop-down menu. Click on the save button to apply you changes.Some readers

• What kind of drawings can I create and how are they generated?

  You can create Line Schematics, Signal Flow Diagrams, Rack Layouts, Ceiling Speaker Layouts, Front Elevation Diagram, Plates & Panels, and Floor Plans. These drawings are generated automatically by our AI-based algorithms, based on the project specifications entered by you.Some readers

• How can I recover my account password?

  Go to the login page, click on the Forgot Password button. Enter your registered email. Click on the Send Email button. A reset password link will be sent to your email. Follow the link to recover your password. Note: If the email address you’ve entered is valid, you will receive an email to reset your password shortly (https://storage.crisp.chat/users/helpdesk/website/-/Some readers

• What is the 'View Design Docs' button?

  On the Search & Add Product Page, you will find the View Design Docs option. Click here to access all the documents such as Bill of Material, Line Schematics, Signal Flow Diagram, Automated Cable Schedule, Automated Ceiling Speaker Layout, Automated Rack Layout, Floor Plans, Proposal and Scope of Work. Once you click on it, it will redirect you to ViewSome readers

• How to generate a report?

  Overview Generating a report in XTEN-AV allows you to extract project data in a structured format for review, sharing, or documentation purposes. Reports can help you: Review project details Share information with clients or team members Analyze product data and quantities Maintain project documentation records Step-by-Step: How to Generate a Report You can create a report directly from the Dashboard. On the left-hand side menu, locate and click oSome readers

• Where can I view my drawing/line schematics?

  Go to the design in which you want to view your Line Schematics. Hover over the Line schematics card, then click the Eye icon. Once you click on it, it will lead you to the editor page, where you will be able to view and edit your Line schematics. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/0f08409f-4085-40e0-9Some readers

• How to build your library using XTEN-AV Library?

  Navigate to My Library from the left-hand menu bar. You will be redirected to the My Library page. Click the Add Product button to proceed. A pop-up window will appear, allowing you to search for the product in the XTEN-AV library. (https://storage.crisp.chat/users/helpdesSome readers

• If I cancel my subscription, how long will you store my data?

  Overview We understand that your project data is important. Below is a simple explanation of what happens to your data after you cancel your subscription. What Happens After You Cancel? Your subscription will remain active until the end of your current billing cycle (if applicable). After the subscription expires, your account may be downgraded or deactivated. You will not be able to access paid features once the subscription ends.Some readers

• How to raise a ticket to report a bug?

  Overview If you encounter a technical issue or unexpected behavior while using the platform, you can report it by raising a support ticket. Submitting a detailed ticket helps our team investigate and resolve the issue quickly. Steps to Raise a Bug Report Ticket On the main dashboard, navigate to the left-hand side panel and locate the Help option. Under Help, click on Support/Feedback. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/Some readers

• How to create a user Contact?

  You can add customer contact details as per your requirements. Click Contacts from the left navigation menu. After clicking on it, Click the Add Contact button. Enter the required details such as Contact Name, Email Address, Phone Number, and other relevant informatioSome readers

• How to download a Scope of work?

  There are two ways to download the Scope of work Method 1: Go to the design in which you want to download the Scope of work. Hover your cursor over the Scope of work then click the Actions (three dots) button. Here you can download your Scope of Work in pdf format. MethodSome readers

• Do I get access to all the features in the free trial?

  Yes, the free trial offers access to all the features available on the Business Plan. Once the trial period is over, you will have an option to pay and subscribe to the Business or Basic Plan, depending on your needs.Some readers

• How to contact a Brand's representative?

  To contact brands available on XTEN-AV, click Brands from the left navigation menu. Under the Sponsors tab, select the brand you wish to contact. Click the Contact icon to view the brand representative’s details. You can also send a message directly to the representative bSome readers

• Where can I find projects created by my team?

  You can view all projects created by your teammates from the dashboard by clicking on the “All Projects” option. Here, you will find all the projects you have worked on. Team ProjectsSome readers

• Where can I find projects shared with me?

  You can view all projects shared with you by clicking the Shared Projects option under Projects in the left navigation menu. Also, you can download all shared project details in .XLS and .PDF formats.Some readers

• How to show and hide default zip documents?

  Click Settings from the profile menu in the top-right corner of the page. Click on the Download Zip Settings option from the left side of the menu Choose the documents you want to include in the ZIP file, then click Save to apSome readers

• What are system requirements for XTEN-AV ?

  XTEN-AV is a cloud-based platform and everything is hosted on the cloud, you can access it from anywhere using a browser and an internet connection. We recommend that you use the Chrome, Firefox, and Safari browser for the best experience.Some readers

• How to download the Automated Cable Schedule from the design page?

  Go to the design in which you want to download the Automated Cable Schedule. Hover your cursor over the Automated Cable Schedule then click the Action (three dots) button. After clicking on it, you can view download option, wSome readers

• Which browser is recommended to use XTEN-AV on?

  We recommend that you use Chrome, Firefox, or Safari for the best experience.Some readers

• How can I schedule a report?

  You can schedule a report from the dashboard by clicking on the Reports tab in the left navigation menu. Under the Scheduled Reports section, click the Schedule New Report button. Select the desired file format, date range, and report type according to your requiremeFew readers

• Where I can view the product specification sheet?

  To view product specifications, select Brands from the left navigation menu. Under the Sponsors tab, click the brand name for which you want to view product specifications. Use the search bar to find the product, thFew readers

• How to delete product from My Library?

  From the dashboard, click My Library in the left navigation menu In My Library, use the search option to find the product. Select the product and click Delete icon to remove it from your library. A confirmation dialog will apFew readers

• What is Specification Search?

  The Specification Search tool allows you to search for product models based on their category and brand name. Navigate to the dashboard and click Specific Search under AV Tools in the left navigation menu. Select the category and brand name for which you want to view the specification. (https://storage.crisp.chat/users/helpdesk/website/-Few readers

• SSO Using Microsoft Azure on XTEN AV

  Introduction Azure Single Sign-On (SSO) is a cloud-based solution that allows users to log in to many apps and services using a single set of credentials. Users don’t need to keep track of several usernames and passwords due to this functionality, which allows them to access apps and services from any location, device, and network. As a result, Azure SSO simplifies the login process and lowers the chance of password-related security breaches. Steps to set up Azure Account Setup andFew readers

• How to Invite a User Using SSO Login on XTEN-AV Platform?

  Introduction: Inviting users to the XTEN-AV platform is a straightforward process that allows you to grant access to individuals who need to collaborate or contribute to your projects. Follow the steps below to invite users: Step 1: Accessing User & Groups Management: Log in to your XTEN-AV platform account at https://app.xtenav.com/ Click on your profile icon located in the top-right corner to access the dropdown menu. Select the "Users & Groups Management" option. AcceFew readers

• Update card details

  To update your card details, follow the steps below: Access My Account Click on My Account from your profile menu. Update Card Details Navigate to the Billing & Card Information tab. Click the Update Card Details button. Enter and Save Card InformationFew readers

• Global Search

  You can search and access your projects, designs and proposals from the Search option in the top navigation menu. Click on the search bar option. Here, you can search and open your project, design, and proposal directly from the top navigation bar menu. To search for projects, designs, and proposals, you need to enter first three letters of their names. You can view your rFew readers

• How to add user on Azure application for XTEN-AV Platform SSO?

  Description: Before inviting a user to the XTEN-AV platform using Single Sign-On (SSO), the Superadmin must first add the user to the Azure application. Follow the steps below to add users: Step 1: Accessing User Management in Azure: Click on the "Users" option under the "Users" section in the Azure portal. Step 2: Creating a New User: Click on the "New user" option. Select "CreateFew readers

• How to Configure SSO in Superadmin account on XTEN-AV Platform?

  Introduction: The XTEN-AV platform now offers integration with Azure Single Sign-On (SSO), enabling users to log in using their Azure credentials. To utilize this feature, you must have an account on both the XTEN-AV platform (accessible at https://app.xtenav.com/) and Azure. Step 1: Accessing Settings: Log in to your XTEN-AV platform account. Click on the 'Settings' option located in the top-right profile area. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/eFew readers

• How to Access the XTEN-AV Mobile App?

  We’re excited to announce that the XTEN-AV mobile application is now officially available for download on both major platforms: Google Play Store – For Android users Apple App Store – For iOS/Apple users For your convenience, we’ve included screenshots below to help you easily locate and download the app. Download the XTEN-AV app today and enjoy a seamless, on-the-go experience!Few readers

• What is Combined library, XTEN-AV, and My Library?

  In XTEN-AV, we have three types of libraries, which are listed below: Combined Library XTEN-AV Library My Library Each section below clearly explains what the library is, how it works, and its key features. Combined Library The Combined Library is a collection of products from both the XTEN-AV Library and My Library. It includes items listed by XTEN-AV as well as products added to My Library. (https://storage.crisp.chat/users/helpdesk/website/Few readers

• What we can view on Dashboard?

  The XTEN-AV dashboard provides a centralized overview of your work and projects. It includes Xavia AI features, a project funnel to track stages and values, recent work for quick access to designs, a proposal stages summary, and a recent activity feed to monitor team updates. The left navigation panel allows easy access to different modules and tools, helping you manage projects efficiently from one place. (https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/Few readers