What does Total Calls mean?
Total Calls represents the total number of service calls have been created within the selected reporting period. This metric provides a quick overview of the overall service workload being managed by the organization.
Key Details
- Includes all service calls logged during the selected date range.
- Counts calls regardless of their current status (Open, In Progress, Closed, etc.).
- Helps measure service activity and workload volume.
- Can include support requests, maintenance calls, service tickets, and other service-related records tracked in XPRO Service.
Example
Call Status | Count |
|---|---|
Open | 15 |
In Progress | 8 |
Closed | 27 |
Total Calls = 15 + 8 + 27 = 50
This indicates that 50 service calls were recorded during the reporting period.
Related Articles
- How to View Analytics of All Projects in X-PRO Service
- What is Considered a Closed Sale
- How is Closed Rate Calculated
- What Does Sales Cycle Mean
- What is the Difference Between Open, Scheduled, and Completed Calls
Updated on: 10/08/2026
Thank you!