Articles on: X-Pro Service

What does Total Calls mean?

Total Calls represents the total number of service calls have been created within the selected reporting period. This metric provides a quick overview of the overall service workload being managed by the organization.

Key Details

Includes all service calls logged during the selected date range.
Counts calls regardless of their current status (Open, In Progress, Closed, etc.).
Helps measure service activity and workload volume.
Can include support requests, maintenance calls, service tickets, and other service-related records tracked in XPRO Service.

Example

Call Status	Count
Open	15
In Progress	8
Closed	27

Total Calls = 15 + 8 + 27 = 50

This indicates that 50 service calls were recorded during the reporting period.

Updated on: 06/23/2026

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