What is the difference between Open, Scheduled, and Completed Calls?
In XTEN-AV X-Pro Services, the Calls section is typically used to track service calls, site visits, or project-related activities. The call status indicates the current stage of the call:
- Open Calls – Calls that have been created but have not yet been started or completed. These are active/pending calls that still require action from the assigned team member.
- Scheduled Calls – Calls that have been planned for a specific future date and time. These calls are awaiting execution and appear on the assigned user's schedule or calendar until the scheduled time arrives. Scheduled events help users track upcoming service visits, installations, and project activities.
- Completed Calls – Calls that have been successfully finished and closed. Any required work, service, or follow-up associated with the call has been completed, and the call is moved to the completed history for record-keeping and reporting purposes.
Example
Status | Meaning |
|---|---|
Open | Service call created but work has not started. |
Scheduled | Service call assigned for a future date/time. |
Completed | Work has been performed and the call is finished. |
This workflow helps teams monitor pending work, upcoming appointments, and completed activities within X-Pro's project and service management system. (XTEN-AV Knowledge Base)
Updated on: 06/23/2026
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