Articles on: Organisation and Group Settings

How to correct incorrectly assigned user roles?

Overview

XTEN-AV allows Super Admins and Admins to update user roles when they have been assigned incorrectly. User roles can be modified through the Users & Groups Management section, ensuring that users have the appropriate permissions and access levels within the organization.

Overview

In XTEN-AV, user roles control what actions a team member can perform within an account or project. Changing a user’s role allows you to adjust their access level and permissions as needed.

Step-by-Step: How to Change a User Role

Click on your Profile Name (top-right corner). Select User and Group Management option.

After clicking on User and Group Management option, click on the Gear icon

Under the gear icon, click on the Change User Role option.

Select the new role and the appropriate Group from the drop-down menus.

Click on “Change Role” to save your changes. Only Super Admin and Admin users can change user roles.

Notes: Only Account Admins (or users with permission management rights) can change user roles. Role changes apply immediately after saving. Permissions vary depending on the selected role.

Updated on: 07/01/2026

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