How to enable Two-Factor Authentication (2FA)?
Two-Factor Authentication adds an extra layer of security to your account with a randomly-generated, one-time password (OTP) in addition to your username and password.
You can enable 2FA by visiting the 'Account preferences' page under your profile.
![](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_pke81m.png)
Enter your password and click on the Verify Account option under the Security tab.
![](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_60zf5c.png)
Two-Factor Authentication (2FA) requires users to enter a one-time password (OTP) sent using their preferred channel (Email or Mobile SMS) in order to access your XTEN-AV account.
To enable 2FA, You must verify that you are the owner of email and mobile by sending an OTP on each of them
![Email and Phone Verification](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_90tsaj.png)
Once it is verified, click on the 'Enable 2FA' button.
![](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_5jygfp.png)
Note:- This feature is not available in Free Trial
You can enable 2FA by visiting the 'Account preferences' page under your profile.
![](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_pke81m.png)
Enter your password and click on the Verify Account option under the Security tab.
![](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_60zf5c.png)
Two-Factor Authentication (2FA) requires users to enter a one-time password (OTP) sent using their preferred channel (Email or Mobile SMS) in order to access your XTEN-AV account.
To enable 2FA, You must verify that you are the owner of email and mobile by sending an OTP on each of them
![Email and Phone Verification](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_90tsaj.png)
Once it is verified, click on the 'Enable 2FA' button.
![](https://storage.crisp.chat/users/helpdesk/website/e3cdae6433963000/image_5jygfp.png)
Note:- This feature is not available in Free Trial
Updated on: 02/17/2023
Thank you!