What Are the Default Service Call Reasons Available in X-PRO Service?

Overview

X-PRO Service includes a set of default Service Call Reasons to help organizations categorize and manage service requests effectively. These predefined reasons cover common service activities and provide a standardized way to classify service calls. Service Call Reasons can be selected when creating a service call and help technicians, service managers, and coordinators quickly understand the purpose of the request.

Default Service Call Reasons

• Installation
• Repair
• Maintenance
• Inspection
• Follow-up visit

Steps To View Default Service Call Reasons

• From the Main Dashboard, click on the “Settings” option in the top-right profile area.

• You will be redirected to the Settings page. Click on X-PRO Settings. A drop-down menu will appear. Select Service Call Reasons from the Service list.

These are the default Service Call Reasons provided by the system. You can edit and customize them to suit your organization's workflow and service requirements.

Related Articles

• How Do I Edit or Remove a Service Call Reason?
• How Do I Reorder Service Call Reasons in X-PRO Service?
• Can I Create Custom Service Call Reasons for Different Types of Service Work?
• How Do I Delete a Service Call Reason?
• How Do I Add a New Service Call Reason?

Updated on: 10/08/2026