How do I add a new Service Call Reason?

Overview
Service Call Reasons help categorize and identify the purpose of a service call, such as Installation Support, Maintenance, Repair, or Troubleshooting. Adding Service Call Reasons allows your organization to standardize service requests and improve reporting and workflow management.

Steps to Add a New Service Call Reason

• Click on the Profile icon in the top-right corner of the application. From the menu, select Settings.

• You will be redirected to the Settings page. Click on X-PRO Settings. A drop-down menu will appear. Select Service Call Reasons from the Service list.

• From the Service Call Reasons page, click the + (Add) icon to create a new Service Call Reason.

• After clicking on it, an option will appear at the end of all calls, where you can enter the name of your call reason as per your requirements.

Related Articles

• How Do I Edit or Remove a Service Call Reason?
• How Do I Reorder Service Call Reasons in X-PRO Service?
• Can I Create Custom Service Call Reasons for Different Types of Service Work?

Updated on: 10/08/2026