How do I reorder Service Call Reasons in X-PRO Service?

Overview

X-PRO Service allows administrators to reorder Service Call Reasons to control how they appear when users create or update service calls. Reordering helps prioritize commonly used reasons and keeps the list organized according to your organization's workflow.

Steps to Reorder Service Call Reasons

• Click on the Profile icon in the top-right corner of the application. From the menu, select Settings.

• You will be redirected to the Settings page. Click on X-PRO Settings. A drop-down menu will appear. Select Service Call Reasons from the Service list.

• A list of all configured Service Call Reasons will be displayed. Use the drag-and-drop handle Service Call Reason to move it up or down in the list. Position the reasons in the order that best suits your organization's workflow.

Updated on: 06/23/2026