How to create a service call for a X-PRO project?

Overview

A service call in an X-PRO project is used to log and track a request related to an existing project, such as support issues, maintenance needs, or client requests. Creating a service call ensures proper tracking, assignment, and resolution within the system.

Steps to Create a Service Call For a Project

• Navigate to the Main Dashboard, click on X-PRO, and then select the Service option from the menu.

• Open the relevant project where the service call needs to be created

• Inside the project dashboard, click the Create option and select Create Service Call.

• Provide the required information, such as: Enter issue name, Description, Choose service type, Service reason, Stage, Priority, Field user, Street address, City, State, Zipcode, Country,

• From the Kanban view, you can view all the created service calls.

Updated on: 06/23/2026