How Do I Move a Service Call Reason to the Top of the List?

Overview

Service Call Reasons can be reordered to help organize the list and make frequently used reasons easier to access. You can change the position of a Service Call Reason using the drag-and-drop functionality.

Steps to Move a Service Call Reason to the Top of the List

• Click on the Profile icon in the top-right corner of the application. From the menu, select Settings.

• You will be redirected to the Settings page. Click on X-PRO Settings. A drop-down menu will appear. Select Service Call Reasons from the Service list.

• A list of all configured Service Call Reasons will be displayed. Use the drag-and-drop handle Service Call Reason to move it up or down in the list. Position the reasons in the order that best suits your organization's workflow.

Updated on: 06/23/2026