Can I create custom Service Call Reasons?

Overview

Yes, you can create custom Service Call Reasons in X-PRO to better organize and categorize your service calls based on your business needs. Custom Service Call Reasons help your team quickly identify why a service call was created, making it easier to track, manage, and report on service activities.

Steps to Create a Custom Service Call Reason

• Click on the Profile icon in the top-right corner of the application. From the menu, select Settings.

• You will be redirected to the Settings page. Click on X-PRO Settings. A drop-down menu will appear. Select Service Call Reasons from the Service list.

• From the Service Call Reasons page, click the + (Add) icon to create a new Service Call Reason.

• Enter a Reason for the Service Call Reason.

Updated on: 06/23/2026