What do the different Service Call Stages mean?

Service Call Stages help track the progress of a service request from creation to completion.

Each stage represents a specific step in the service workflow, making it easier for teams to monitor status, manage tasks, and keep customers informed.

Stage	Description
Open	The service call has been created and is awaiting review, assignment, or scheduling.
Scheduled	The service call has been assigned and scheduled for a technician or service team to perform the work.
Awaiting Parts	The required parts have been identified, but work cannot proceed until the parts become available.
Parts Ordered	The necessary parts have been ordered from the supplier and are pending delivery.
Parts Received	All required parts have been received and are ready for installation or use in the service call.
In Progress	Work has started, and the technician is actively performing the service.
Invoice Sent	The service has been invoiced, and the invoice has been sent to the customer for payment.
Ready for Invoice	The service work is complete, and the call is ready for invoice generation.
On Hold	The service call is temporarily paused due to pending information, customer request, approval requirements, or other delays.
Cancelled	The service call has been cancelled and no further action will be taken.
Completed	All service work has been successfully finished, and the service call has been closed.

Service Call Workflow Example

A typical service call may progress through the following stages: Open → Scheduled → In Progress → Ready for Invoice → Invoice Sent → Completed

If parts are required, the workflow may include: Open → Scheduled → Awaiting Parts → Parts Ordered → Parts Received → In Progress → Ready for Invoice → Invoice Sent → Completed

Using Service Call Stages ensures better visibility into service operations, helps teams track progress efficiently, and provides accurate status updates throughout the service lifecycle.

Updated on: 06/08/2026

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