What are the default Service Call Stages available in X-PRO Service?
X-PRO Service includes a set of default Service Call Stages that help track a service request from creation to completion. These stages provide visibility into the current status of a service call and help teams manage service workflows efficiently.
Default Service Call Stages
Stage | Description |
|---|---|
Open | The service call has been created and is awaiting action or assignment. |
Scheduled | The service call has been scheduled for a technician or service team. |
Awaiting Parts | Work is waiting for required parts to become available. |
Parts Ordered | The necessary parts have been ordered from a supplier. |
Parts Received | Ordered parts have been received and are ready for use. |
In Progress | The technician is actively working on the service call. |
Invoice Sent | An invoice has been generated and sent to the customer. |
Ready for Invoice | Service work is complete and ready to be invoiced. |
On Hold | The service call has been temporarily paused due to pending information, approvals, or other delays. |
Cancelled | The service call has been cancelled and no further work will be performed. |
Completed | All work has been finished and the service call has been successfully closed. |
Typical Service Call Workflow
A standard service request may move through the following stages: Open → Scheduled → In Progress → Ready for Invoice → Invoice Sent → Completed
If parts are required, the workflow may include additional stages: Open → Scheduled → Awaiting Parts → Parts Ordered → Parts Received → In Progress → Ready for Invoice → Invoice Sent → Completed
These default stages help service teams track progress, manage workloads, coordinate parts and billing processes, and provide accurate status updates throughout the service lifecycle.
Updated on: 06/22/2026
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