What are Service Call Reasons and How Are They Used?

Overview

Service Call Reasons help categorize and track the purpose of a service call within X-Pro Service. By assigning a reason to each service call, teams can quickly identify the type of work required, improve scheduling, and generate more accurate service reports.

How Service Call Reasons Are Used

When creating or updating a service call, a Service Call Reason can be assigned to indicate the purpose of the request. The selected reason is then displayed on the service call card, making it easy for team members to understand the required work at a glance.

Common service call reasons may include:

• Installation Support
• Configuration Support
• Maintenance
• Repair
• Troubleshooting
• Warranty Service
• Site Visit

These reasons provide better visibility into the nature of service requests and help service teams manage their workload more efficiently.

Viewing Service Call Reasons

Navigate to the Main Dashboard, click on X-PRO, and then select Service from the navigation menu to access the Service module.

You can view all created service calls in the Calls section. The assigned Service Call Reason will appear directly on the service call card beneath the priority label, allowing users to quickly identify the purpose of the service request.

Updated on: 06/22/2026