What does the Declined status mean in Agreements?

Overview

The Declined status in X-Pro Service Agreements indicates that the recipient has reviewed the agreement and chosen not to approve it. When an agreement is declined, it is moved to the Declined column, allowing users to quickly identify agreements that require follow-up or revisions.

What Happens When an Agreement Is Declined?

When a recipient declines an agreement:

• The agreement automatically moves to the Declined column.
• The recipient's decision not to approve the agreement is recorded.
• The agreement remains available for review and reference.
• Users can assess the reason for the decline and determine the next steps.

Steps to View the Declined Column

• Navigate to the Main Dashboard, click on X-PRO, and then select the Service option from the menu.

• Locate the Declined column on the Agreements page. All agreements that have been Declined will appear in this section.

Updated on: 06/08/2026