What are Service Stages?
Overview
Service Stages in X-PRO Service represent the different phases a service call goes through during its lifecycle within a project. These stages help organize, track, and manage the progress of service calls from initiation to completion, ensuring clear visibility of the current status and workflow progression.
Stage | Description |
|---|---|
Open | The service call has been created and is awaiting review, assignment, or scheduling. |
Scheduled | The service call has been assigned and scheduled for a technician or service team to perform the work. |
Awaiting Parts | The required parts have been identified, but work cannot proceed until the parts become available. |
Parts Ordered | The necessary parts have been ordered from the supplier and are pending delivery. |
Parts Received | All required parts have been received and are ready for installation or use in the service call. |
In Progress | Work has started, and the technician is actively performing the service. |
Invoice Sent | The service has been invoiced, and the invoice has been sent to the customer for payment. |
Ready for Invoice | The service work is complete, and the call is ready for invoice generation. |
On Hold | The service call is temporarily paused due to pending information, customer request, approval requirements, or other delays. |
Cancelled | The service call has been cancelled and no further action will be taken. |
Completed | All service work has been successfully finished, and the service call has been closed. |
Updated on: 06/22/2026
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