How do I reopen a Completed Service Call on mobile app?

Overview
If additional work is required after a service call has been marked as Completed, you can reopen it by changing its status to an active stage.

Steps to Reopen a Completed Service Call

• Open the X-PRO Mobile App and navigate to the X-PRO section.

• In the X-PRO section, tap the X-PRO Installation option located at the top of the screen.

• After clicking on X-PRO Installation, select the X-PRO Service tab located at the bottom of the screen.

• After selecting the X-PRO Service tab, the X-PRO Service Dashboard will be displayed.

• Tap the Calls section to view service calls.

• Locate and open the Completed service call you want to reopen.

• Change the Service Call Stage/Status from Completed to the appropriate active stage (for example, Open or Scheduled).

Updated on: 07/02/2026