How do I change the priority of a Service Call?

Overview
You can update the priority of a Service Call in the X-PRO Mobile App to reflect its urgency. This helps technicians and service teams identify which service requests require immediate attention.

Steps to Change the Priority

• Open the X-PRO Mobile App and navigate to the X-PRO section.

• In the X-PRO section, tap the X-PRO Installation option located at the top of the screen.

• After clicking on X-PRO Installation, select the X-PRO Service tab located at the bottom of the screen.

• After selecting the X-PRO Service tab, the X-PRO Service Dashboard will be displayed.

• Tap the Calls tab from the navigation bar. The Calls screen will display a list of all your Service Calls.

• Locate and the Service Call whose priority you want to update. Tap on the Service Call.

• After tapping the service call, the call details will appear. Navigate to the Priority field.

• Select the appropriate priority level (for example, Low, Medium, or High).

• Review the updated information.

Updated on: 07/06/2026