How to Cancel Only the X-PRO Add-On Subscription

Objective

Users can cancel only the X-PRO add-on subscription directly from the Account Settings page without affecting their main XTEN AV subscription plan.

Steps to Cancel X-PRO Subscription

• Click on your Profile Name in the top-right corner and select My Account.

• Locate the ADD-ON section on the right side of the page, review the X-PRO subscription details such as Plan Name, Status, and End/Renewal Date, then click the Cancel button below the add-on details.

• Confirm the cancellation when prompted.

Related Articles

• Where Can Super Admins View X-PRO Access and License Allocation Details
• Where Can Users View Their Organization’s Active Subscription Plan Details
• How to Revoke X-PRO Access from Existing Users
• Which User Roles Can Update Billing and Card Information

Updated on: 09/25/2026