Why are the input/output ports not visible for the devices I added?

If the input/output ports are not visible for the devices you added, it usually means that the port information has not been configured for that product in the product library.

You can add port information to your product by folllowing the steps mentioned below:

To edit port information from 'Search & Add Products' page, you first need to copy that product to My Library.

Click on the 'Copy to my lib' button displaying next to the name of the item.

Once you click on it, you will get a notification that your product has been copied to 'My Library' section. You can now update your product port information.

Click on the edit button displaying next to the name of the item.

Here you can enter the Dealer price and Selling price for your product

To add the port information to your product, click on add port to add the port details.

Edit your product port information and Click on the 'Re-draw Device?' Option to view the updated port information in your X-DRAW Editor.

Click on the Add product button to save your changes.

Updated on: 03/13/2026