What should I do if I encounter an error while exporting files?

If you encounter an error while exporting the files, kindly follow the steps below.

Refresh: Reload the page.

Check Your Internet Connection: Make sure you have a stable Internet connection.

Clear Cache or Browser Data: Clear your browser cache or try a different browser. We recommend using Google Chrome, Mozilla Firefox, or Safari for the best experience.

Contact Support: If the issue continues, reach out to support with screenshots or error details. You can email us at support@xtenav.com.

Updated on: 06/22/2026