What should I do if I encounter a server error while starting a design?

If you face a server redirect error while starting a design, please follow the steps below:

• Refresh the page and clear your browser cache and cookies, then try again.

If the issue persists, please contact our Chat Support or email us at [support@xtenav.com] with the following details so our team can investigate further:

• URL of the design page
• Design name
• Screenshot of the error
• Screen recording of the error (if possible)

Updated on: 03/17/2026