How can I resolve the errors when adding missing port information?

If you encounter errors while adding products due to missing port information, please follow these steps:


  • Navigate to the My Library option from the dashboard.



  • On the Library page, use the product search option to find the item, then click the Edit button next to item name.



  • To add port information, click + Add Port and enter the required port details.



  • Edit your port information and then click on the Add product button to save your changes.



Note: If a product is not available in My Library, you must first copy it from the XTEN Library to My Library


If the issue continues, please contact chat support or email us at Support@xtenav.com with product details and screenshots so the team can investigate further.



Updated on: 09/15/2026

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