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# What does Total Calls mean?

**Total Calls** represents the total number of service calls have been created within the selected reporting period. This metric provides a quick overview of the overall service workload being managed by the organization.

### Key Details
* Includes all service calls logged during the selected date range.
* Counts calls regardless of their current status (Open, In Progress, Closed, etc.).
* Helps measure service activity and workload volume.
* Can include support requests, maintenance calls, service tickets, and other service-related records tracked in XPRO Service.

### Example
| Call Status | Count |
| ---- |
| Open | 15 |
| In Progress | 8 |
| Closed | 27 |

**Total Calls = 15 + 8 + 27 = 50**

This indicates that 50 service calls were recorded during the reporting period.

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