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# What does the Sent status mean in Agreements?

**Overview**

The **Sent** status in the **Agreements** section indicates that a service agreement has been successfully sent to the customer and is awaiting their review or response. Once an agreement is sent, it moves from the **Draft** category to the **Sent** category.

**When Does an Agreement Have Sent Status?**

An agreement will appear in the **Sent** category when:
* The agreement has been finalized.
* The agreement has been sent to the customer.
* The customer has not yet viewed, accepted, or declined the agreement.

**What Can You Do with a Sent Agreement?**

While an agreement is in Sent status, you can:
* Track that the agreement has been delivered to the customer.
* Monitor its progress through the agreement lifecycle.
* Follow up with the customer if a response has not been received.
* View agreement details and status information.

**How** **to** **View** **Sent** **Agreements**

* Navigate to the Main Dashboard, click on **X-PRO**, and then select the **Service** option from the menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/dashboard_kokq1j.png)

* Locate the Sent column on the Agreements page. All agreements that have been sent but not yet responded to will appear in this section.


![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_17z82fy.png)