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# What are the default Service Call Stages available in X-PRO Service?

X-PRO Service includes a set of default Service Call Stages that help track a service request from creation to completion. These stages provide visibility into the current status of a service call and help teams manage service workflows efficiently.

## Default Service Call Stages

| Stage | Description |
| ---- |
| **Open** | The service call has been created and is awaiting action or assignment. |
| **Scheduled** | The service call has been scheduled for a technician or service team. |
| **Awaiting Parts** | Work is waiting for required parts to become available. |
| **Parts Ordered** | The necessary parts have been ordered from a supplier. |
| **Parts Received** | Ordered parts have been received and are ready for use. |
| **In Progress** | The technician is actively working on the service call. |
| **Invoice Sent** | An invoice has been generated and sent to the customer. |
| **Ready for Invoice** | Service work is complete and ready to be invoiced. |
| **On Hold** | The service call has been temporarily paused due to pending information, approvals, or other delays. |
| **Cancelled** | The service call has been cancelled and no further work will be performed. |
| **Completed** | All work has been finished and the service call has been successfully closed. |

## Typical Service Call Workflow

A standard service request may move through the following stages: **Open → Scheduled → In Progress → Ready for Invoice → Invoice Sent → Completed**

If parts are required, the workflow may include additional stages: **Open → Scheduled → Awaiting Parts → Parts Ordered → Parts Received → In Progress → Ready for Invoice → Invoice Sent → Completed**

These default stages help service teams track progress, manage workloads, coordinate parts and billing processes, and provide accurate status updates throughout the service lifecycle.