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# What are Service Call Stages and how do they work?

In XTEN-AV X-Pro, Service Call Stages are used to track the progress of a service request. Stages help teams understand the current status of work, assign responsibilities, and monitor project execution efficiently. XTEN-AV allows administrators to create and customize these stages based on their workflow requirements.

Click on the **Profile icon** in the **top-right corner** of the application. From the menu, select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1oonp85.png)


To customize the Service Call Stages, go to **X-PRO Settings**. Under the **Service** section, select **Service Call Stages**. From there, you can edit, reorder, or manage the stages used throughout the service call workflow.


![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1ci1fjb.png)

You will see a list of all available Service Call Stages. Click on the stage name to modify it as needed, or use the **6-dot drag handle** to reorder the stages by clicking and dragging them to the desired position. Any changes made will be saved automatically, so no additional save action is required.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1f322it.png)
Once the changes have been made, navigate to the **Service Call Dashboard** to view and verify the updated Service Call Stages. The changes will be reflected automatically across the service call workflow.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1mvp1yl.png)