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# How to Set Up Payment Request Reminders?

**Overview:**

The Payment Request Reminders feature allows you to configure reminders for payment requests that have already been sent to clients but are still unpaid. These reminders are sent to the **payment request creator, not the client**, to notify them that a payment request is approaching its due date or remains unpaid.

You can configure multiple reminder intervals, add or remove reminders, set a reminder for the payment request's due date, and enable an additional reminder when the payment becomes overdue.

* Navigate to **Settings** from the main dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_lvqp90.png)

* Locate and expand **X-DOC** **Settings**. Click on **Payment** **Reminders**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_rjb1ee.png)

* On the Payment Reminders page, select the **Payment Requests** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1tflfft.png)

You can add multiple reminders to receive notifications at different intervals before a payment request's due date.

* * Click **+ Add Reminder**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_3wp2em.png)

A new reminder field will appear. Enter the number of days before the payment request's due date when you want the reminder to be sent.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_176cbws.png)

* Click **+ Add Reminder** again to add more reminder intervals, if required. Repeat these steps to configure additional reminders.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_18tvxse.png)

**Increase** **or** **Decrease** **the** **Reminder** **Days**

You can change the reminder interval using the number field next to each reminder.
* **Increase the number:** Schedules the reminder further in advance of the payment request's due date.
* **Decrease the number:** Schedules the reminder closer to the payment request's due date.
For example:
* **3 days:** The reminder is scheduled three days before the due date.
* **2 days:** The reminder is scheduled two days before the due date.
* **1 day:** The reminder is scheduled one day before the due date.
You can use the up and down arrows in the number field or manually enter the required number.

**Send** **a** **Reminder** **on** **the** **Due** **Date**

You can also configure a reminder to be sent on the payment request's due date.

* Add a reminder or select an existing reminder field. Enter **0** in the number field. The reminder will be scheduled for the payment request's due date itself.

**Note:** Reminder days are counted backward from the payment request's due date. Enter **0** to send a reminder on the due date.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_kpaoyb.png)

**Delete** **a** **Payment** **Request** **Reminder**

If you no longer need a reminder, you can remove it individually.

* Locate the reminder you want to delete. Click the **Delete** (trash) icon next to that reminder. The selected reminder will be removed from the list.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_19zga6m.png)

**Send** **a** **Reminder** **When** **a** **Payment** **Becomes** **Overdue**

X-DOC also provides an option to send an additional reminder when a payment request becomes overdue.

* Locate the **Also send one reminder once the payment is overdue** checkbox. Select the checkbox to enable this option. Once enabled, an additional reminder will be sent to the payment request creator when the payment becomes overdue.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_acuzrv.png)

* If you do not want to send an overdue reminder, simply uncheck this option.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_xjtsm5.png)

* Click **Save** at the bottom-right corner of the page.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_4gmchh.png)

**Notes:**

* Payment request reminders are sent to the **request creator, not the client**.
* These reminders are intended for payment requests that have already been sent but remain unpaid.
* You can configure multiple reminder intervals.
* Reminder days are counted from the payment request's due date.
* Enter **0** to schedule a reminder on the due date itself.
* You can enable one additional reminder for an overdue payment.
* Click **Save** after making any changes to apply your settings.


### Related Articles

* [How to Set Up Payment Schedule Reminders?](https://knowledgebase.xtenav.com/en-us/article/how-to-set-up-payment-schedule-reminders-in-xten-av-8m1bvf/)
* [How to Send a Payment Request for a Milestone in X-DOC?](https://knowledgebase.xtenav.com/en-us/article/how-to-request-a-payment-in-x-doc-lksfui/)
* [How to view sent  payment request details in X-DOC?](https://knowledgebase.xtenav.com/en-us/article/how-to-view-sent-payment-request-details-in-x-doc-17svgkd/)