> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://knowledgebase.xtenav.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Raise a Ticket to Report a Bug?

**Overview**

If you encounter a technical issue or unexpected behavior while using the platform, you can report it by raising a support ticket. Submitting a detailed ticket helps our team investigate and resolve the issue quickly.


* On the main dashboard, navigate to the left-hand side panel and locate the **Help** option. Under **Help**, click on **Support/Feedback**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_18ospcw.png)

* Enter the details of your query or bug and click on the **Raise Issue** button. XTEN-AV resolves all reported issues within 48 hours.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1m09tf4.png)

### Related Articles

* [What Should I Do If I'm Having Trouble Communicating My Issue to Support?](https://knowledgebase.xtenav.com/en-us/article/what-should-i-do-if-im-having-trouble-communicating-my-issue-to-support-hjbyop/?utm_source=chatgpt.com)
* [How Can I Contact Support for Help?]()