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# How is Closed Rate calculated?

In **XPRO Service**, **Closed Rate** is calculated by dividing the number of calls that were successfully closed as sales by the total number of opportunities, then multiplying the result by 100 to obtain a percentage.

### Formula
**Closed Rate (%) = (Closed Calls ÷ Total Calls) × 100**
Where:
* **Closed Calls** = Number of calls marked as Closed Sales (won).
* **Total Calls** = Total number of calls created during the selected reporting period, including closed, open, and lost opportunities.

### Example
| Metric | Value |
| ---- |
| Closed Calls | 20 |
| Total Calls | 50 |
**Closed Rate = (20 ÷ 50) × 100 = 40%**
This indicates that 40% of the calls were successfully converted into sales.

### Notes
* A higher Closed Rate indicates stronger conversion performance.
* Open calls remain part of the total opportunity count until they are closed or lost.
* Lost or cancelled calls reduce the overall Closed Rate because they increase the total opportunity count without increasing Closed Sales.
* The metric is typically calculated for the selected reporting period and can be used to evaluate service sales effectiveness.