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# How do I track the progress of a service call using stages?

Service Call Stages allow you to monitor the status and progress of a service request from creation through completion. As work progresses, the service call moves through different stages, providing real-time visibility into its current status.

## Steps to Track a Service Call

Navigate to the **Main Dashboard**, click on **X-PRO**, and then select **Service** from the navigation menu to access the Service module.


![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_ft8rpj.png)

You can view all created service calls in the **Calls** section, where all existing calls are listed and available for review and management.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1c9fnr2.png)
The **Service Call Dashboard** displays all service calls along with their current status, priority, and stage. You can use the available **filters** to quickly sort and refine the view, making it easier to monitor and manage service calls based on specific criteria.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_12x3q00.png)
## Understanding Service Call Progress

| Stage | Progress Status |
| ---- |
| **Open** | Service call has been created and is awaiting action. |
| **Scheduled** | Work has been scheduled with a technician or service team. |
| **Awaiting Parts** | Service is waiting for required parts to become available. |
| **Parts Ordered** | Required parts have been ordered. |
| **Parts Received** | Ordered parts have been received and work can continue. |
| **In Progress** | Service work is actively being performed. |
| **Ready for Invoice** | Work is complete and ready for billing. |
| **Invoice Sent** | Invoice has been generated and sent to the customer. |
| **On Hold** | Service has been temporarily paused. |
| **Cancelled** | Service request has been cancelled. |
| **Completed** | Service work has been finished and the call is closed. |