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# How do I reopen a Completed Service Call on mobile app?

**Overview**
If additional work is required after a service call has been marked as **Completed**, you can reopen it by changing its status to an active stage.

**Steps** **to** **Reopen** **a** **Completed** **Service** **Call**

* Open the X-PRO Mobile App and navigate to the X-PRO section.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1x3vg9u.png)
* In the X-PRO section, tap the X-PRO Installation option located at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_jqdty8.png)
* After clicking on X-PRO Installation, select the X-PRO Service tab located at the bottom of the screen.  

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1lb284h.png)

* After selecting the X-PRO Service tab, the X-PRO Service Dashboard will be displayed. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_kt0mdb.png)

* Tap the Calls section to view service calls. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_8zbvpo.png)
* Locate and open the **Completed** service call you want to reopen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1xygype.png)
* Change the **Service Call Stage/Status** from **Completed** to the appropriate active stage (for example, **Open** or **Scheduled**).

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1m8fce6.png)