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# How Do I Move a Service Call Reason to the Top of the List?

**Overview**
Service Call Reasons can be reordered to help organize the list and make frequently used reasons easier to access. You can change the position of a Service Call Reason using the drag-and-drop functionality.

**Steps** **to** **Move** **a** **Service** **Call** **Reason** **to** **the** **Top** **of** **the** **List**

* Click on the **Profile icon** in the **top-right corner** of the application. From the menu, select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_dte3eu.png)

* You will be redirected to the **Settings** page. Click on **X-PRO Settings**. A drop-down menu will appear. Select **Service** **Call** **Reasons** from the **Service** list.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1cjbj01.png)

* A list of all configured Service Call Reasons will be displayed. Use the drag-and-drop handle Service Call Reason to move it up or down in the list. Position the reasons in the order that best suits your organization's workflow.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1ko9hu8.png)