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# How do I edit an existing Service Call?

**Overview**
You can edit an existing Service Call in the X-PRO Mobile App to update information such as the service call status, priority, assigned technician, schedule, and other service-related details.

**Steps** **to** **Edit** **a** **Service** **Call**

* Open the X-PRO Mobile App and navigate to the X-PRO section.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1o9qkgz.png)
* In the X-PRO section, tap the X-PRO Installation option located at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1psl9km.png)
* After clicking on X-PRO Installation, select the X-PRO Service tab located at the bottom of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1177c44.png)

* After selecting the X-PRO Service tab, the X-PRO Service Dashboard will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_foktxh.png)
* Tap the **Calls** tab from the navigation bar. The Calls screen will display a list of all your Service Calls.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_10iwf7z.png)
* Locate the service call you want to edit, then click the three-dot.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1kd02ag.png)
* Select edit option.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_bdnkxc.png)
After clicking on the edit service call option you will be able to update the required information, such as:
* Service Call Name
* Priority
* Service Call Stage
* Assigned Technician
* Service Call Reason
Tap **Next** to apply the updates.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_r5tpkt.png)


