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# How do I delete a Service Call Reason?

**Overview**
Service Call Reasons can be deleted when they are no longer needed. Removing unused reasons helps keep the list organized and ensures users only see relevant options when creating service calls.

**Steps** **to** **Delete** **a** **Service** **Call** **Reason**

* Click on the **Profile icon** in the **top-right corner** of the application. From the menu, select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_dte3eu.png)
* You will be redirected to the **Settings** page. Click on **X-PRO Settings**. A drop-down menu will appear. Select **Service** **Call** **Reasons** from the **Service** list.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_rbtcc1.png)
* Find the Service Call Reason you no longer want to use. Click the **Delete** option associated with the Service Call Reason.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1f1xlwt.png)
* When prompted, confirm the deletion to permanently remove the Service Call Reason from your organization.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1q3b6df.png)
|| Note: Only users with the appropriate administrative permissions can customize Service Call Reasons. Any changes made to Service Call Reasons will apply across the entire organization. Additionally, if a Call Reason has already been used in one or more service calls, it cannot be deleted.