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# How do I create and manage Service Call Reasons in X-PRO Service?

Service Call Reasons help categorize and identify the purpose of a service request. They provide a standardized way to classify service calls, making it easier to track, report on, and manage service activities.

**Steps to configure Service Call Reasons**

* Click on the **Profile icon** in the **top-right corner** of the application. From the menu, select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_ei1a0t.png)


* From the **Settings** section, open **X-PRO Settings** to access additional configuration options within the system.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1y47o8a.png)


* Within X-PRO Settings, locate the Service Call Reasons under the **Service** option and expand it to display the related service configuration items.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_nt9f0.png)

The **Service Call Reasons** list is displayed on the page. To create a new Service Call Reason, click the **+ icon** located on the right side of the **Service Call Reasons** page title. 

A **text box** will appear at the bottom of the list. Enter the **Service Call Reason name** in the text box, then click on any **white space** outside the text box to **save** the changes. 

The newly created Service Call Reason will be added to the list.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1vp46tm.png)

To reorder the **Service Call Reasons** list, click and hold the **6-dot drag icon** located to the left of the **Reason Name**, then drag and drop the item to the desired position in the list. The new order will be saved automatically.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_nc0kdz.png)