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# How do I change the priority of a Service Call?

**Overview**
You can update the priority of a Service Call in the X-PRO Mobile App to reflect its urgency. This helps technicians and service teams identify which service requests require immediate attention.

**Steps** **to** **Change** **the** **Priority**

* Open the X-PRO Mobile App and navigate to the X-PRO section.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1ds7qct.png)
* In the X-PRO section, tap the X-PRO Installation option located at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1ra1e51.png)
* After clicking on X-PRO Installation, select the X-PRO Service tab located at the bottom of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1efc866.png)
* After selecting the X-PRO Service tab, the X-PRO Service Dashboard will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_d5c872.png)

* Tap the **Calls** tab from the navigation bar. The Calls screen will display a list of all your Service Calls.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_45ho33.png)
* Locate and the Service Call whose priority you want to update.  Tap on the Service Call.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1jvtftl.png)

* After tapping the service call, the call details will appear. Navigate to the Priority field.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_18fqab6.png)
* Select the appropriate priority level (for example, **Low**, **Medium**, or **High**).

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_14l424h.png)
* Review the updated information.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_qaszc0.png)