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# How do I assign a technician to a Service Call?

**Overview**
You can assign a technician to a Service Call in the X-PRO Mobile App to ensure the service request is handled by the appropriate team member.

**Steps** **to** **Assign** **a** **Technician**

* Open the X-PRO Mobile App and navigate to the X-PRO section.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1amn76s.png)
* In the X-PRO section, tap the X-PRO Installation option located at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1xmtylt.png)
* After clicking on X-PRO Installation, select the X-PRO Service tab located at the bottom of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_zvtoeo.png)

* After selecting the X-PRO Service tab, the X-PRO Service Dashboard will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_qy3tjz.png)

* Tap the Calls tab from the navigation bar, then tap the + (plus) icon to create a new service call and assign a technician.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1l6a030.png)
    * After tapping the **+** (plus) icon, fill in the required fields and select the technician you want to assign to the service call.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1qn3cq.png)
* After selecting the technician, tap Next, then tap Schedule Service Call to create the service call.


![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_97qgj6.png)