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# How do I add a new Service Call Reason?

**Overview**
Service Call Reasons help categorize and identify the purpose of a service call, such as Installation Support, Maintenance, Repair, or Troubleshooting. Adding Service Call Reasons allows your organization to standardize service requests and improve reporting and workflow management.

**Steps** **to** **Add** **a** **New** **Service** **Call** **Reason**

* Click on the **Profile icon** in the **top-right corner** of the application. From the menu, select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_dte3eu.png)
You will be redirected to the **Settings** page. Click on **X-PRO Settings**. A drop-down menu will appear. Select **Service** **Call** **Reasons** from the **Service** list.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1cjbj01.png)

* From the Service Call Reasons page, click the + (Add) icon to create a new Service Call Reason.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1diarj3.png)
After clicking on it, an option will appear at the end of all calls, where you can enter the name of your call reason as per your requirements.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_z5bcy2.png)